Qulaity Assurance & Training Manager
Maximus Gulf
Total years of experience :18 years, 7 Months
• Manage quality assurance and training program operations units as assigned.
• Ensure that project staff and subcontractor staff are trained on all applicable requirements of the contract.
• Develop quality assurance plan and advises project management on any needed steps to meet plan goals.
• Supervise unit staff in the administration of duties to meet operational requirements.
• Monitor employee performance and ensure staff is adequately trained in policy and procedures.
• Deploy necessary resources for effective and efficient service delivery.
• Assist in the development of performance goals, objectives, and monitor the achievement of those goals.
• Develop and submit project performance reports. Assist in the creation and implementation of best practices and innovative methodologies to improve services and operations.
• Administer quality assurance and best practices to ensure program operational integrity.
• Develop & Provide technical assistance regarding program, policies, and procedures.
• Ensure that the assigned staff attends training programs required for their specific job function.
• Work schedule as established by supervisor to accommodate business hours and project services.
• Submit reports as directed by management.
• Delivers group and individual training.
• Analyzing and assessing training and development needs for individuals and hospital departments.
• Developing organization-wide training plans.
• Determining formats and approaches to achieve program and budget objectives.
• Evaluate effectiveness of training and development programs, and utilize evaluation data for continuous improvement of training programs.
• Measuring the ROI based on the evaluation of programs and targeted employees for each training program.
• Supervise & Evaluate training programs by "physically attending these programs" and recommend improvement when necessary.
• Recruit, select, and train training instructors.
• Creating and building a collaborative professional relationship with external training organizations.
• Coordinates, organizes the training and staff development functions, programs and services.
• Coordinates the preparation of material for new training programs; and modifies existing and proposed programs.
• Maintain schedule of classes, advertise classes, register employees, prepare handouts, facilitate training, and maintain data
• Ensuring facility setup, attendee notification, preparation, and distribution of training aids, instructional materials, handouts, evaluation forms, and visual aids.
• Assists in preparing the training programs. Oversees the preparation of the reports and statistics. Oversees the development and maintenance of training records and analyzes training results.
• Identifies and incorporates best practices and lessons learned into program plans.
1.Type documents, reports, correspondence and minutes of meetings.
2.Collect, open, screen and classify incoming / outgoing mail and take appropriate secretarial action. Presents other classified documents for evaluation and administrative decisions. Copying and distribution activity.
3.Maintain files and record-keeping activities. Provide information to other departments as requested.
4.Take and transcribe a variety of correspondence, records and reports.
5.Initiate a variety of correspondence. Compile periodic reports. Maintain office order.
6. Arrange appointments, scheduling meetings and referring visitors/telephone calls appropriately.
7.Translate different documents type from English to Arabic & Vice Versa.
8.Preparing Budget Documents.
9.Other duties.