Head Of Compliance
Itqan Capital
مجموع سنوات الخبرة :15 years, 7 أشهر
- Manage the activities conducting to implement properly all wealth management SOP’s and relevant maintenance to ensure the accuracy and up to date
- Responsible to ensure the activities are meeting the defined quality standers in terms of services performed, systems efficiency and implantation if procedure
- Ensure the policies and procedures in branches and corporate services are inline with wealth management SOPs
- Ensure a sufficient support provided to NCB retail branch/corporate centers and wealth managers at shop and shops in respect of the implementation of SOPs and polices and procedures
- Lead/ conduct testing activities to ensure compliance of all parties to the service level agreements
- Report to the responsible areas any requirement to improve or update the SLAs according to the needs of clients or business
- Set up and implement action plans to correct issues and avoid impact on SOPs or SLAs, and measure progress weekly
- Work with customer complaint management, call center unites, and any other concerned unite to
secure better understating of customers issues and needs subsequently set up an action plan to improve quality standers, polices, and procedures of all staff awareness
- Participate in tasks to measure clients satisfactions
- Responsible for setting and implementing the action plan to resolve the identified risks addressed by the operational risk management
- On periodical basis prepare quality dashboard and ensure all sources of information are sufficient and in place
- Ensure effective communication among with wealth management division or concerned areas in relation of SOPs
- Ensure the communications with clients are in line with SOPs and regulatory requirements
- Participate in reviewing of audit, risk, and regulatory inspection reports to secure the required information and monitor the progression of relevant corrective action plan
• Participate in preparation of product programs, prospectus, terms & conditions.
• Participate in reviewing and updating the documentation for all products, and advice changes, where appropriate, to confirm to statutory and regulatory.
• Develop and maintain business development policy and procedures and ensure it is always up to date.
• In charge of creating and customizing clients investment proposals and RFP’s.
• Ensure effective client service and sales support to all Jadwa sales team, prospects, and clients among various segment.
• Develop and manage third party distribution alliance for flagship funds.
• Liaison with related parties regarding public relation and awards related to asset management.
• Bilingual reporting: monthly, quarterly and ad hoc for asset management products (DPMs, PE, RE, MF, etc.) in coordination with portfolio managers and related parties.
• Compliance liaison for various asset management products.
• Participate in preparation of product programs, prospectus, terms & conditions.
• Participate in reviewing and updating the documentation for all products, and advise changes, where appropriate, to confirm to statutory and regulatory.
• Develop and maintain business development policy and procedures and ensure it is always up to date.
• In charge of creating and customizing clients investment proposals and RFP’s.
• Ensure effective client service and sales support to all Jadwa sales team, prospects, and clients among various segment.
• Develop and manage third party distribution alliance for flagship funds.
• Liaison with related parties regarding public relation and awards related to asset management.
• Bilingual reporting: monthly, quarterly and ad hoc for asset management products (DPMs, PE, RE, MF, etc.) in coordination with portfolio managers and related parties.
• Compliance liaison for various asset management products.
- To prevent unethical, illegal or improper conduct in the organization.
- Interact with people from other departments and communicate with them the issues related to compliance. It helps in investigation and
resolution of the issues by means of existing channels.
- Updating of standards of conduct and development of periodical reviews is carried out by compliance officers so as to ensure continuing
currency.
- Initiate investigative procedures in case, there is a violation of procedures, policies, rules or regulations.
- Monitoring the compliance activities of all departments of the organization.
- Providing reviews and carrying out evaluation of compliance activities in the organization. This is done in order to ensure that all the activities are running smoothly.
- Achieving business targets, e.g., customer acquisition targets, product positioning, market share, etc.
- Maintaining competitive segment/product portfolio.
- Delivering innovative segment and product initiatives.
- Planning business priorities for segment needs.
- Plan P&L targets for Mass segment within NCBC.
- Monitor transaction cost patterns within target segments and recommend ways to reduce it.
- Identify and address customer needs and expectations and ensure product is effectively managed for the Mass segment.
- Monitor customer complaints and coordinate with customer retention unit to resolve them.
- Develop and maintain the customer segmentation strategy for the segment.
- Ensure alignment of program management with business strategy and communicate with other departments to effectively manage the
product portfolio.
- Monitor competitor activities and behaviors.
- Assisting the BBDM in identifying new business growth areas via market research, competitive analysis, and customer behavior analysis.
Additionally, the BDAM help in ensuring the integrity of customer information.
- Assist the BBDM in identifying new business growth areas in coordination with marketing research.
- Participate in marketing research projects related to Brokerage business.
- Assist in measuring and analyzing customer needs, satisfaction, and expectations.
- Participate in thorough competitive analysis and scan.
- Perform periodical cleansing of customer database.
- Prepare periodical status reports related to customer information.
- Liaise with the Brokerage staff on customer information issues.
- Continually review the quality and relevance of the customer information reports and suggest improvements to the BBDM.
- Process daily queries of brokerage customer financial & KYC records requested by CMA, Tadawul & SAMA Process ad hoc requests by the
business regarding customer data.
- Periodical reports regarding the data integrity of all brokerage customer records and KYCs Liaise with IPO division on downloading new
IPO allocated shares file from Tadawul.
- Ensure proper and timely listing of new IPO companies in the trading system.
- Brief brokerage team of new IPOs and IPO resell events.
- Liaise with other divisions on Investment A/C project (IT, retail, PBK, IPO, CBG, audit, compliance)
- Manage the lounge CSR and dealers team within the budget and Business Plan requirements.
- Oversee the preparation of performance measurement criteria (including KPIs) for all the members of the CS teams being supervised.
- Oversee the implementation of systems to measure the performance of the individual teams members against budget and pre set
performance criteria.
- Ensure that the appropriate personnel are in place to deliver the short and long terms goals set for CSR and dealers team under
supervision and provide direction, coaching, training and motivation to these staff.
- Ensure the set up of the specified lounges including the provision of appropriate resources (facilities, equipment).
- Monitor the performance of the lounges on a regular basis and take remedial action if required.
- Review the day-to-day operations of the individual CSR team on a continual basis to ensure that they function effectively and efficiently
and address any arising issues.
- Provide advice and guidance to the individual team members particularly during the introduction of new or changing technology or
activities.
- Ensure sufficient delegation of power to enable the team members to carry out their responsibilities effectively and efficiently coupled
with control and risk management systems to ensure the integrity and transparency of the teams operations.
- Participate, as required, in the drive to secure new clients - particularly Upscale and VIP
- Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
- Identify customer needs and refer financial products and services to consumer and small business customers.
- Act as the Bank`s face to the customer and consistently seek to delight our customers.
- Act as an ambassador of the bank - smile and greet customers.
- Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act are adhered to.
- Contribute to a positive team environment in the branch.