Oksana Ilnitska

and reformat affective presentations and documentation
•Maintaining diaries and arranging appointments
•Organizing and servicing meetings (producing agendas and taking minutes
•Managing databases
•Implementing new procedures and administrative systems
•Liaising with relevant organisations and clients
•Coordinating mail-shots and similar publicity tasks
•Logging or processing bills or expenses
•Responding accurately to internal and external information requests

Ermanno Scervino. Senior Sales

•Participate to cross selling and up selling process
•Involved in the recording and administration of sales by forwarding reports and copies to office
•Training new staff for the selling skills and product knowledge
•Ensuring brand standards are kept in full practice in accordance with brand guidelines
•Arranging transfers dispatches, arrivals, monitor back-up stocks
displaying items, doing replenishment
•Responsible for keeping the store clean and well arranged
•Handel customer complaints professionally and efficiently, in line with the company

Harmont & Blaine. MMissoni Senior Sales

•Displaying items
•Serving customers
•Dealing with any queries or complaints
•Advising customers on their purchases
•Ordering, managing and taking out stock
•Helping with promotions, Overseeing deliveries

all front and back of the house restaurant operations
•Ensuring customer satisfaction through promoting excellent service
•Responding to customer complaints tactfully and professionally
•Maintaining quality control for all food served
•Analyzing staff evaluations and feedback to improve the customer’s experience