Regional supervisor, Systems Support/ Administrator
Diamond Bank Plc
Total years of experience :3 years, 5 Months
• Deploying and Maintaining Windows 7, XP and Vista Operating System clients, Microsoft office 2003/2007/2010 application on desktops and Windows server 2003 (32/64bit) and 2008 server operating system on mid-range/enterprise servers.
• Patch deployment across multiple operating system platform based on known vulnerabilities.
• Implementing and Managing Microsoft Windows 2003 Active Directory.
• Managing Diamondbanks Datacenter by identifying hot spots within the datacenter and ensuring effective cooling system within the datacenter, monitoring the health status of each server within the datacenter.
• Collaborative Test and deployment of newly developed applications to all remote computers within Diamondbank.
• Management of the system center configuration manager.
• Providing technical support for C and P Class Blade Servers, ML 370 (G4 server) and DL380 (G5/G6/G7) servers.
• Deployment of IT infrastructure to new Diamondbank branches which includes Installing and configuring Branch servers for flexcube 6.6 installation, LAN/WAN setup for new branches, installation and configuration of branch computers to enable access to network resources.
• Support users and troubleshoot desktop applications on Microsoft Windows XP, Vista and Win7 operating system.
• Installation and configuration of Microsoft Outlook 2003/2007/2010 and Antivirus installation on user computers.
• Managing Microsoft windows 2003/2008 server environment.
• Providing technical support for full range HP desktops, HP laptops, HP Printers and HP scanners.
• Managing the configuration and deployment of the viconet CCTV server in all Diamondbank branches for security audit purpose.
Budget guidelines and monitoring IT expenditure against budget.
• Ensuring that backups are taken daily for all the critical servers in the datacenter and logged accordingly for future forecasting of backup times in planning for hardware replacements or upgrades.
Computer Warehouse Group May 2009 - Apr 2011
BLK 54A Rufus Giwa Road, Off Road 14 Lekki Phase 1 Lagos
Systems Engineer for MTN NIGERIA
* Direct interface between IS and end users in Telephonic, Electronic or hands-on systems fault resolution throughout the organization.
* Online resolution of reported faults and log incidents for further action.
* Inventory management: maintaining and controlling the inventory of IS Devices on the network.
* Security management: prevents unauthorized access to network resources. Disable components that may compromise network integrity.
* Perform LAN support functions down to the last line of support before escalating to LAN Engineers.
* Supporting IS personnel using applications systems such as Single View, Provident, Reflection (Billing System)
* Report generation on a weekly basis
* Resolution of computer related queries and faults encountered by users.
* OS Deployment to the Enterprise both locally and remotely using SMS, SCCM and (VISTA & WINDOWS 7 Upgrade Project)
* Daily\Weekly Backup of the Enterprise Servers using Veritas Backup Exec.10.0 on Windows 2008 Server
* Desktop software (Office 2003, Office 2007, Windows XP, Vista, 7.) and hardware (HP, Compaq, Dell, IBM) Support, Installation, Configuration and troubleshooting.
* Installation and configuration of computers for users in the enterprise.
* Optimization of system performance for users.
* Monitoring of system security violations and resolution of virus attacks.
* Fault diagnosis and analysis.
* Daily\Weekly Backup of the Enterprise Servers using Veritas Backup Exec.10.0 on Windows 2003 Server
* PC performance\Job reporting i.e. provision of weekly reports.
* Supporting MTNN connect stores: Resolution of their issues & configuring/troubleshooting their wireless network problems.
MTN NIGERIA Apr 2008- Apr 2009
Golden Plaza, falomo Ikoyi, Lagos.
LAN SUPPORT ENGINEER
* Familiar with all the following Cisco product lines: Catalyst 6509, 6506, 4507, 4006, 3750, 3550, 3548; Aironet 1200, 1100 and 350 series.
* Familiar with Cisco content switches 11501.
* Troubleshooting wired and wireless network connectivity related problems across the enterprise network.
* Negotiating with Vendors
* Planned and supervised weekly/daily activities of team members
* Technical Tender writing
* Researching and evaluation of new products
* Management and maintenance of datacenters LAN infrastructure.
* Ensure network connectivity of all work stations, servers, access controllers and other network appliances.
* Monitor and test network performance statistics and reports.
* Advice End-User Support Engineers in various sites on LAN related issues.
2012 University of Lagos Masters in Business Administration (MBA In view)
B.Tech Electrical /Electronics Engineering.