Guest Service Associate
Desert gate tourism
Total des années d'expérience :18 years, 7 Mois
• Greet all arriving and departing guest with great energy and in a friendly manner.
• Made arrangements for guest luggage to be picked up if it wasn’t something that could be easily carried.
• Ensured that guests were accommodated in the event of flight delays.
• Greeted arriving guests and provided information on local attractions.
• Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager.
• Insured guests were completely satisfied.
• Update database with all new and additional guest information.
• Maintain communication with other departments to ensure quality service.
Successfully sealed a number of major deals on supply of armored personal carriers for the Government of Ukraine (National Guard). Won the tender to supply armored vehicles to a number of major oil and gas companies operating on the territory of CIS countries. Managed to develop emerging market of CIS region by establishing a network of locally-based representatives and agents.
• Delivering excellent customer service to each client
• Conveying technical information to customers
• Analyzing client needs and developing and managing solution-led
approach facilitating account profitability in line with company
policies
• Attending tradeshows and industry events
• Generating new accounts and planning cycles
• Converting customers into loyal clients
• Developing lead generating strategies
Key achievements:
• Developed and expanded emerging market of CIS region by
establishing a network of locally-based representatives and agents
within a short period of time
• Secured a contract with National Guard of the Government of
Ukraine for sale and servicing of a number of personal armored
carriers
• Managed to win a tender to supply armored vehicles to six oil and
gas companies operating on the territory of CIS region
• Managed service delivery, airport-based services, hotels and car rental companies
• Provided specialist support to key customers in line with their requirements
• Ensured correct protocol and handling of VIP guests
• Developed and managed efficient cooperation with all external
parties, involved in service delivery, such as airport management,
hotels and car rental companies
• Provided excellent customer services
• Served to manage any emerging disputes and issues related
between customers and third party service providers
• Successfully handled and resolved all sort of emergency situations
Key Achievements:
• Increased client database mainly with clients from CIS countries
• Developed and managed efficient cooperation with all external parties expanding the range of services delivered to each client
• Generated record-number sales during off-peak season promoting
added-value services to existing client base
• Established strong and prolific relationship with third-party service providers adding more value to customer service as well as brining more profitable deals to the company
Worked in supporting team for Economic Department of Regional Executive Committee. Involved in development and implementation of state anti monopoly and fair competition policy, budget planning activities, law enforcement practices and served as liaison between governmental bodies and external regional establishments providing statistics and analytical services.
Prepared and analyzed reports and paperwork for budget planning
• Formulated and prepared development and improvement measures
in the sphere of export and import operations
• Served as liaison between regional statistics and report service
providers and related supervising departments
• Managed audit operations
• Served as liaison between regional statistics and report service
providers and related supervising departments
• Generated and compiled annual and quarterly reports
• Managed audit operations
Key achievements:
• Optimized the procedure of correlating locally gathered data with
reports by regional service providers
• Managed to cut expensed of the department through well-organized
procedures and good relations with local suppliers
• Optimized and streamlined the procedure of customer applications
with the related department
• Developed methods and procedures for measure, control and
efficiency of law enforcement practices, such as budget
compliances, key performance indicators, and others
Provided sales support by assisting customers with their buying decisions using consultancy and suggestive selling techniques.
Analyzed sales, accounting of stock in trade, ordered goods, made up accompanying forms. Handled reports, inventory and stock taking.
Provided recommendations on changes in processes and procedures, fraud prevention, store layout and employee discipline.
Promoted the image of the company as a leader in technology services.
Wrote proposals for prospective clients.
Gained experience in software and system integration for various businesses.
Managed to obtain advanced skills in computer science and electronics, as well as retail store management.