OLGA CRISTINA  RIAGA GUERRERO, ELITE FINANCIAL SECTOR ACCOUNT MANAGER

OLGA CRISTINA RIAGA GUERRERO

ELITE FINANCIAL SECTOR ACCOUNT MANAGER

IFX NETWORKS COLOMBIA SAS

Location
Colombia
Education
Diploma, Professional Technician in Business Administration
Experience
15 years, 8 Months

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Work Experience

Total years of experience :15 years, 8 Months

ELITE FINANCIAL SECTOR ACCOUNT MANAGER at IFX NETWORKS COLOMBIA SAS
  • Colombia
  • May 2014 to July 2015

Main functions and responsibilities
- opening of the corporate market Active Clients 2% Potential Clients 98%
- Corporate sales of managed IT services: Connectivity, Data center, Cloud-type services, continuity of IT services and alternate center, Security, virtual desktops, voice and video.
- Presentation of offers, negotiations and closing of business in IT
Achievements
- 8 new clients in the new financial monthly recharge
- Positioning of the brand and generation of confidence in the financial market
- Long-term negotiations (hiring at 36 months on average)
- New monthly recurrent

Sales Consultant at Claro Telecommunications and Technology service provider
  • Colombia
  • August 2007 to October 2014

Identify customer’s true needs and priorities through consultative selling
Successfully manage relationships with different personality types
Create and communicate a powerful differentiated value proposition
Design and present a solution that will win out against the competition
React and respond professionally to customer objections.
Successfully implement the solution, winning full cooperation

Farmer Account Manager at DIVEO DE COLOMBIA
  • Colombia
  • January 2006 to July 2006

Maintenance and growth of 90 active clients in the Health, Education and Carriers sectors.
Consulting and implementation of integrated connectivity solutions and Data Center services, mainly hosting, backup, storage and Disaster Recovery Center.
Establish high-level and long-term relationships with clients, to facilitate the construction of new businesses and guarantee their permanence

Corporate Account Manager at Colombia Telecomunicaciones S.A (TELECOM)
  • Colombia
  • November 2003 to September 2005

Design, development and sale of integral telecommunications solutions for customers in the corporate sector, prevailing value-added businesses (data and internet) as well as corporate voice (local and long distance). Accomplishment of the sales budget assigned by the Vice Presidency.
Lead and fully manage all the processes necessary within the organization to formalize closed businesses, such as purchase orders, contracts and certificates of initiation of services sold.
Attention to post-sale requirement.
Definition of strategies and sales policies.

Commercial Director Institutional Channel at LA CAMPINA S.A.
  • Colombia
  • July 2002 to July 2003

Direct, develop, promote and consolidate the sales force of the institutional channel.
Train, specialize and motivate the sales force according to the needs of the channel.
Design, implementation and development of new marketing strategies that would allow the Company to better adapt to market changes.
Compliance with sales goals for the second half of 2002 and the first half of 2003.
Closing of important businesses with supermarket chains nationwide

Senior Business Consultant at AVANTEL S.A.
  • Colombia
  • June 1998 to July 2002

Responsible for publicizing the company, the product, and its services since its inception in the country, taking as a starting point the research of the target market, the acquisition and management of strategic clients of the company during the entire cycle of the relationship . From your initial contact, understanding of your requirements, development of the service plan appropriate to your needs, presentation of proposals, negotiation, follow-up to the activation process and delivery of units (mobile communication equipment), attention and follow-up after sale

Education

Diploma, Professional Technician in Business Administration
  • at CORPORACION DE EDUCACION NACIONAL DE ADMINISTRACION CENDA
  • November 1991

The Degree in Business Administration is an innovative and international program that will help you develop the business and management competencies you need to have a successful career either in multinational corporations or starting your own company. Business administration degree coursework focuses on broad managerial principles and skills. Common classes include accounting, business ethics, communication, data analysis, economics, marketing, operations management and project planning. In addition to a general business administration degree, you can also choose an area of emphasis. The degree in business administration prepared me to work in areas such as banking, finance, health care, insurance, real estate, retail and technology. I could become an accountant, administrative executive, banker, consultant, executive director, project manager, retail manager or strategic planner. The management skills of those of us who are graduates of the business administration program are also highly sought after in the government. However, my specialty has been in the world of technology and telecommunications sales

Specialties & Skills

Objection Handling
Listening Skills
Solution Selling
Solution Oriented
Public Relations
Objection Handling
Strategic Prospecting Skills
Active Listening
Communication
Closing Techniques
Demo Skills
Qualification Questioning
Time managmanet
Post-Sale Relationship Management
Coaching

Social Profiles

Languages

English
Intermediate
Spanish
Native Speaker

Training and Certifications

LIFE COACHING COURSE (Training)
Training Institute:
CUARTO ESPACIO MARIA PATRICIA AFANADOR
Date Attended:
February 2014
Duration:
60 hours

Hobbies

  • Writing
    Writing a diary in English. I have been learning English two years ago and it is really encouraging to see the progress in a new language that in addition to passion has opened other fields of action.
  • Hiking
    Is an activity that connects me with nature, it focuses me and requires additional resistance efforts that challenge and satisfy me
  • Traveling
    I have visited more than 15 international destinations in the last 8 years of life, including Latin American and European countries. This has given me an opening of vital perspectives that I consider indispensable.
  • YOGA AND MEDITATION
    The practice of this discipline for several years has served as a vital complement for the development of balance and inner serenity. I have seen classes and courses with various local and foreign teachers.