Head Butler
Doha Marriott Hotel
Total years of experience :19 years, 6 Months
I currently work in Amman, not Doha Marriott.
I couldn’t find my hotel in the choices of the Companies names.
Pre opening a brand new St. Regis Hotel 5 * properties in Amman
Completed over 200 training hours with Marriott International
Implemented and trained all standards for Butlers Team
Managing team of 8 Butlers
Ensuring smooth operation and all guest needs are met and exceeded
Improving daily customer satisfaction scores
Supporting Learning and Development department with weekly trainings
Assisting Front Office Team on daily basis with check in and check out
Company Profile:
• Burj Al Arab Jumeirah is repeatedly voted among the most luxurious hotels in the world with 202 luxurious duplex suites providing suite-only accommodation with discreet check-in within client rooms, a private reception on every floor and a host of personal butlers offering unparalleled hospitality. https://www.jumeirah.com/en/hotels-resorts/dubai/burj-al-arab/
A substitute Teacher of Social Study and English for grade 4 students.
Teaching and developing students with latest techniques and schools materials.
Supporting other schools' activities (drama classes, art projects and any PE activities)
Additionally was assigned to teach English to some special needs children
Improved an existed program how to teach English to grade 4-11 by focusing on conversations rather than learning by heart or reading.
Created an outdoor activities to practice English with native speakers once a week for 9-11 grades.
Designed afterschool classes for children who need more help to get ready for exams and improve their communicational skills.
-British Council Teacher Development certified trainings (over 30 hours on line individual training) -Task Training – Certified & Group Training – Certified (2 months training) -32 hours Training Course covering Telephone Skills, FISH! Philosophy, Grooming Standards, Fundamentals of Excellence, Communication, Problem Solving and Decision Making, Managing Yourself, Motivating Individuals through Feedback, Motivating Individuals through Empowerment, Developing Teams and Handling Changes -Lobster Ink- online program to enhance knowledge in HSK, FO, F&B -32 hours Excel Advance Training course by Jumeirah Group -Butler Training – 4 days program by Josephine Ive & Wayne Fitzharris (British Butler School) -HACCP Training & Fire Safety and Risk Assessment Training