Assistant Director of Human Resources
Zuhour group
مجموع سنوات الخبرة :8 years, 5 أشهر
As part of Zuhour Group Key Achievements:
Developed Training department including training policies and procedures and related forms
Developed Training programs and training content for Employees
Implemented Online Learning System
Implemented HR Software
Partially developed and improved HR Policies and Procedures
Strategic planning and implementation of Development Company’s culture
Opening team of 5 restaurants, Delivery Unit, Central Kitchen
Key Tasks and Responsibilities:
• Assistant Director of Human Resources 1 March 2017 - present
- Implementation and management of HR Software
- Improvement and implementation of Payroll Process
- Managing Teams KPIs
- Management of Government Relations
- Assisting with overall company Legal Affairs in coordination with legal representative
- Working on Strategic Development of Company’s Culture
- Assisting in identifying and driving change for organizational culture
- Developing areas of culture that will assist in employee retention as well as better work environment
- Preparing Annual HR Action Plan and Critical Path
- Preparing Annual HR Budget
- Revision and Classification of Grading System and related Benefits
- Rewarding systems development and implementations
- Analyzing employee reward program in comparison with competitor companies
- Developing Employer Branding strategy and implementation plan
- Manpower Planning, analysis of benefits of casual manpower versus full time employees
- Recruitment, Selection and Hiring
- Overseas recruitment
- Recruitment of Trainees and Direct Hires from Universities
- Open recruitment days
- Developing, administrating and analyzing Employee Engagement Survey
- Developing Training Materials
- Measuring Training Effectiveness
- Improvement of training policies and procedure
- Management and development of employee’s online learning system
- Managing Employee Succession and development programs
- Identifying and managing Top Talent Lists
- Analyzing Employees Performance Appraisals for further employee development
- Managing and Developing Champion Trainers
- Development of require training per position
- Monthly HR reports and analysis
- Managing and Organizing Daily Administration for the team
- Administration of the Company’s HR System
- Ensuring smooth and accurate daily operations
- Implementation of onboarding process
- Drafting and updating job descriptions
- Developing Benefits manuals
- Ensuring termination/ resignation process is implemented.
- Assisting in Employee development process (Promotions/ transfers/ developing career paths)
- Administrating employee leave (vacation, etc.)
- Managing and analyzing employee performance appraisals
- Implementation of HR functions of SAP software (including payroll)
- Developing HR Policies and Procedures
- Implementation of HR Policies and Procedures
- Training of daily HR functions to HR team
- Recruitment Open Days - interviewing
- Handling HR legal concerns (good knowledge of UAE Labour Law)
- Employee Relations (employee activities, social events, overall employee wellbeing)
- Administrating and Analyzing Employee Engagement Survey
- Handling Employee Disciplinarians
- Assisting HR Director with HR budgeting
- Start up Training Department
- Creating Training Policies and Procedures
- Creating Training Programs and Manuals
- Implementing Training Programs
- Training Needs Analysis
- Conducting Orientations and Developing On-boarding Training Plans
- Monitoring and evaluating training program’s effectiveness
- Prepare and analyze Training Monthly Reports
- Creating Training Passport
- Pre Opening Restaurant Trainings
- Employee Relations Activities
- Employee Engagement Survey - Creating and implementing
- Developing company's Culture - Cultural change
- Company's Employee Newsletter
- Coordinating and ensuring completion of any external trainings
- Developing Employee Benefits Handbook
Key Tasks & Responsibilities:
- Preparing and Conducting Core, Skills and Leadership Trainings
- Identifying the training needs for the hotel
- Develop training programs as per need of individual department
- Identifying training needs based on responses from Guest Satisfaction Survey & Mystery Guest Audits
- Creating, coordinating and monitoring Hotel’s Yearly Training plan
- Prepare monthly training calendar
- Coordinating and organizing external trainings in the hotel
- Evaluating the effectiveness of the training
- Monitoring and running General Orientation Program for new employees
- Coordinating employee requests for Cross Training in the hotel
- Monitor and develop supervisory and management programs
- Develop, implement and monitor Individual Training/ Development Plans
- Conducting Performance Evaluation and Planning
- Developing Departmental Trainers
- Coordinating with Departmental Trainers, and assisting in running departmental trainings
- Maintaining Training records for the hotel
- Monitoring 100% completion of Compliance Trainings
- Preparing monthly training budget
- Recruitment of Operations Trainees
- Supervising and guiding the training program for Corporate Leadership Trainees
- Organizing Sports and Social activities
- Taking active part in Employee Engagement Survey
- Running an Employee Recognition System
- Arranging and running meetings (planning/ brainstorm/ employee wellbeing)
- Preparing Training Reports
Head of Training as of March 2014, reporting to Director of Human Resources
Responsibilities assigned additional to HR Coordinator tasks:
- Preparing all paperwork related to employment, probation
- Guiding employees to settle in during their General Orientation and Probation Period
- Assisting to implement Emiratisation Plan in the hotel, including interviews, onboarding program and development
- Prepare and complete the monthly human resources report and other statistical reports
- Coordinating and conducting departmental training; and conducting new hire Human Resources Orientation
- Advising employees on pay and other remuneration issues, including promotions and benefits
- Assist HR manager in disciplinary actions and maintain up to date disciplinary action records
- Prepare all paperwork relate to promotions or transfers (any type of Employment Status Change)
- Generate status change letters in line with approved status change forms
Key Tasks & Responsibilities:
- Preparing LOA’s
- Maintaining status changes & promotions
- Assist co-ordination of Probation Assessments
- Assist co-ordination of Performance Appraisal
- Process employee’s registration procedure
- Process employee’s clearance procedure
- Coordinating airline arrangements for all employees
- Maintaining employee’s leave records & leave entitlement
- Assisting & organizing social events & activities
- Maintaining filling system
- Conducting HR Policies &Procedures & HR system trainings
- Handle employee enquires
- Preparing HR reports
Food and Beverage trainee
Meetings and Events Operations trainee
Food and Beverage trainee
Housekeeping trainee
Swiss Diploma in International Hotel Operational Management Courses Included: Financial Accounting Business Communication Events Marketing Food & Beverage Management Housekeeping Managements Front Office Management Travel & Tourism Industry Hospitality Studies Personal Develpment
Courses include: A2 Travel & Tourism, A2 Applied Business, A2 Spanish, AS English literature Short courses: Travel Destinations, Italian entry level
