Olha Bakus

• Handled check-in and check-out for 526 rooms in 5* hotel, provided information about services and facilities in the property.
• Managed the booking and billing of guest reservations, handled multiple telephone lines, maintained cash drawer.
• Assisted customers with complaints, requests and concerns.
• Processed all payment types, adjustments, vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Communication and coordination with other departments

• Served as an assistant to all staff and management, act as a first point of contact to customers and visitors.
• Responsible for reservation through phone calls, emails and for walk in guests.
• Created profile for customers using software “Triton”.
• Attendance for all team, inventory control.
• Daily and monthly reports of revenue and income.
• Worked to ensure quality service and resolve all customer issues

• Scheduled appointments for the customers .
• Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.
• Cashiering, cash drawer, billing.
• Maintained the retail products for the spa and made recommendation for the client.
• Handled dedicate situations, such as customers’ requests, needs and complaints.

• Teacher of professional level for ages 4-16 years in the technique of Ballroom, Latin dance in various size groups from 5-20 people
• Forming teams among the students based upon their age groups
• Guiding each student personally and assisting them with their practical problems
• Prepare and distribute parent communications
• Managed weekly schedule for private and group lessons
• Prepared children for international, intercity competitions
• Certified competition judge