Reception Clerk
Xcite
Total years of experience :7 years, 9 Months
• Punching Job Cards.
• Claiming warranty for all units for repair.
• Assigning the repair job to related technicians
• Managing Job cards and maintaining records and status of job for repair.
• Updating all Job status in the system.
• Coordinating with insurance company and raising warranty claims for all units for repair.
• Update the customers telephonically with regards to the status of the repair.
• Handling Corporate companies
• Preparing of sales reports
• Answering inquiries made by travel coordinators and Passengers
• Manage passenger database
• Developed and implemented promotional strategies to boost airline bookings
• Monitored airline schedules and posted updates on airline website
• Maintain contact lists
• Provide general support to visitors
• Contribute to team efforts by accomplishing related duties as needed, usually working round the clock during peak travel season.
Korean Airline GSA
•Organizing sales visits
•Demonstrating and presenting products
•Establishing new business
•Maintaining accurate records
•Attending trade exhibitions, conferences and meetings
•Reviewing sales performance
•Negotiating contracts and packages
•Aiming to achieve monthly/annual targets.
•Provide service to the public by answering inquiries regarding baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, and other information of interest.
•Issuing of Government Project letters for visa purpose
•Developed and implemented promotional strategies to boost airline bookings
•Answering inquiries made by travel agencies and Passengers
•Manage passenger database
Make and confirm reservations for passengers
•Arranging appointments and scheduling visits and meetings
•Coordinating with Managerial Staff and other employees
•Preparing Travel documents and arranging tickets and accommodation for the Management.
•All other routine office work which includes attending calls, faxes, emails and handling of office machinery etc.
•Maintaining monthly, weekly and daily report of transactions
•Organize and schedule appointments
•Plan meetings and take detailed minutes
•Write and distribute email, correspondence memos, letters, faxes and forms
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Order office supplies and research new deals and suppliers
•Maintain contact lists
•Provide general support to visitors
•Act as the point of contact for internal and external clients
Registering the client to the membership group
• Interaction with the client so as to known which language the client is comfortable with to send the client on the property tour
• Issuing complimentary stay vouchers for their precious time
•Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
•Creating marketing campaigns and working with the company's external PR agency to see them executed.
•Creating and developing new innovative ways to communicate the company message to their existing customers.
•Contributing to the annual sales and marketing plan.
•Planning and project managing marketing events and evaluating their success.
•Evaluating the effectiveness of all marketing activity.
•Developing and implementing an internal marketing programme.
•Supporting the marketing manager in day to day marketing activities.
•Plan, develop and deliver campaigns as agreed within timescales.
Operating on the front office posting software
•Obtaining the house bank in-order to keep it balanced
•Completing guest check-in procedures
•Clarifying customers question or concerns about the charges on their bills
•Maintaining adequate supplies of outlet stationery for cashiers
•Maintaining a track of all high balance guests
•Check and follow up on all bills on hold
•Follow up on all deposit dues / deposit to be paid
•Post charges to guest accounts
•Handling paid-outs
•Transferring guest balances to other accounts as required
•Completing guest check-out procedures
•Settling guest accounts
•Posting non-guest ledger payments
•Balancing cash at the close of the shift