IT Coordinator / Technical Support Engineer
wasco engineering international limited
Total years of experience :10 years, 4 Months
Over all in-charge for installation and configuration of servers windows 2003, 2008 and 2012.
Upgrade of network security firewall including configuration of UTM, Port Forwarding, and IPS, IPSEC tunnel between (Dubai to Singapore, Malaysia and Indonesia).
Maintain of Projects online timesheet database and backup.
Maintain daily backup of files and application stored from servers, including setup of disaster recovery.
Provide end-user support for all computer issues and log all from SLA.
Implementation of I.T Policy provided by Head Office.
Documentation and procedure for device and application installation.
Maintain licenses and renewals ensure all licenses are up to date.
Taking training sessions of new employees including IT Policies.
Weekly maintenance of computers per department, checking software patches and bugs, removing viruses, spyware.
Maintain asset management of all IT Devices and keep up to date.
Work with projects such a Polycom Video Conference, Email Server migration, Hyper-V Mode for file Server, Domain Controller, Time Attendance, Upgrade of devices.
Migration of old file server to new Virtual server
Migration of computers from old domain to new domain including system and file access policy.
Remote and Telephone support for all site users.
Setup of PPTP Vpn under RRAS and configure to all user computers.
Lvl2 Support for Oracle and SAP.
Arrange from the vendors for all IT requirements and availability of products.
Submit Weekly report to IT Manager.
Escalate IT issues to the IT Manager where necessary
Responsible for managing backups and tape rotation
Diagnose and resolve technical issues
Undertake small to medium-sized IT projects as instructed by the IT Manager
Provide desktop and server support
Support and maintain MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Install authorised software to laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops
Fault-finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Making of Cat 5 e network cables were necessary
Ensure all logs for equipment and users are maintained
Setting up and configuring new core servers
Installing authorised software to core servers
Ensuring patches and upgrades are applied to core servers
Faultfinding to core servers
Creating purchase requisitions for IT hardware/software
Ensuring all software purchased licensing is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Providing support for MAC and PC
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and
Interpreted and complied with given work orders and customer specifications to build custom computers.
Joined, assembled and set up various hardware parts, cables and other required components.
Tested and debugged assembled computing devices to ensure proper functioning.
Made recommendations for and built low-cost and highly efficient computer system.
Detected, documented and mitigated all risks associated with computer assembly.
Enforced and complied with Occupational Health and Safety regulations and practices.
Followed given work instructions, selected and utilized motherboard, and other hardware components.
Checked, joined, mounted and assembled all required hardware components.
Operated, tested and debugged the assembled computer to eliminate hardware issues.
Conducted routine checks on installed operating system, in a timely manner..
Dismantled faulty computers and repaired them, in an efficient manner.
Interpreted and complied with company’s quality policy and operational goals, as
Provide support to customers via telephone, email and remote control for the range of services and products that Solutions provide.
Diagnose and resolve customer’s problems
Provide weekly reports to key customers
Report and track faults through our wholesale suppliers
Ensure that customers are kept up to date at all times
Answer customers questions
Liaise with suppliers to obtain best pricing for projects
Provide pre-sales technical