Oliver Moss

• Organise day-to-day software projects by structuring requirements, priorities, and timelines so developers
and clients stay aligned on deliverables.
• Lead client discussions, gather business needs, and turn them into clear user stories, feature briefs, and
actionable tasks for agile development.
• Direct project progress by clarifying scope, making product decisions, answering developer questions, and
adjusting priorities as requirements change.
• Use AI-assisted workflows to speed up requirement drafting and refinement while also supporting clients
with technical issues and product planning.

• Delivered strong customer service in a fast-paced environment while accurately managing multiple orders.
• Suggested alternative dishes based on customer preferences and resolved communication issues quickly
to reduce customer impact.

• Supported stock upkeep, customer transactions, and product recommendations for home improvement
needs.
• Presented suitable interior product options, promoted brand products, and helped schedule meetings
through outbound calls.