Kerridge Support Manager
UNITED MOTORS COMPANY
Total years of experience :24 years, 7 Months
Direct experience in the automotive retail business (dealership environment).
Have a good understanding of business processes and dynamics within the automotive retail business together with a thorough knowledge of Kerridge.
Have proven hands on implementation experience across major Kerridge modules including after sales, vehicle sales, stock management, marketing, CRM, accounts, Reporting.
Have knowledge in report writing using KCML
-Determine Business System Operation; include planning, organizing, coordinating, directing, and oversight.
-Evaluate Aftersales Systems Operation within the DMS to support business performance measurement.
-Development and creation of additional Aftersales business reports.
-Establish consistency of DMS systems within the Network.
-Ensure DMS Systems network understands reports availability and business benefits.
-Build Relationships among departments and assist the ad-hoc reporting tools.
-Resolve issues using analytical skills supporting business operation.
-Handle accurately and investigate both the cause and effect of solution to the problems while taking the solution related to operation and practices.
-Pro-actively take ownership of a wide variety of actions resolving the issues.
-Manage to escalate solution and update every concerned staff on self-initiative ensuring that critical issues get the appropriate attention.
-Use self-motivation and work independently, ensuring that all assigned task are done on a time-frame basis.