Oliver Richard Lucañas

• Conducting Regular inspection of Holiday Home Units.
• Trained new employees on duties and responsibilities of department.
• Investigate cleaning complaints and immediately resolve issues.
• Inspecting apartments through Breezeway Application.
• Managing Logistics of Housekeeping Team.

• Conducting Regular inspection of Holiday Home Units.
• Trained new employees on duties and responsibilities of department.

• Catered in Holiday Homes in different sources of clientele.
• Conducting Regular inspection of Holiday Home Units.
• Knowledge of using Brillion crew system.
• Supervising Team Leaders on daily routine field work.
• Trained new employees on duties and responsibilities of department.
• Investigate cleaning complaints from clients and immediately resolve issues.
• Demonstrated communications skills in regards of booking time of apartment cleaning and
cancelled apartment cleaning.

• Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
• Trained new employees on duties and responsibilities of department.
• Performed regular inspections of guest rooms and public areas to ensure cleanliness.
• Monitored daily operations of housekeeping staff and provided feedback.
• Investigated complaints about service and room cleanliness to take corrective action.
• Displayed strong leadership capabilities while training new staff members in proper
cleaning techniques.
• Coordinated with maintenance teams regarding repair requests from guests.
• Enforced safety protocols and ensured that all equipment was properly maintained.
• Created weekly schedules for housekeeping staff according to occupancy levels.
• Demonstrated excellent communication skills when coordinating with other departments
to ensure smooth operations.
• Inspected vacant and cleaned rooms to verify the best possible presentation to guests.
• Provided guidance and support to housekeeping staff as needed.
• Scheduled and organized daily cleaning tasks for housekeeping staff.
• Assisted in resolving customer disputes or complaints in an efficient manner.
• Monitored work areas to verify that established sanitation standards were followed.
• Promptly addressed any issues or concerns related to employee performance.
• Established and implemented operational standards and procedures for the housekeeping
department.
• Implemented policies and procedures for maintaining a safe working environment.
• Inventoried stock to verify available supplies and equipment in adequate amounts.
• Performed and assisted with cleaning duties as necessary.
• Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy.