HR & Operations Executive
NStyle International
Total years of experience :14 years, 8 Months
Operations
•Creating the monthly ROTA including store key charts, staff transfers, mandatory breaks, and targets
•Review and consolidate operations executive on the field data and ensure it is filed and added in POS and software and relayed to HR to undergo disciplinary action if applicable
•Coordinates to all stores and act as the point-of-contact if there exists problems with operations
•Allocation of staff to support/relieve whenever there is a high demand of therapists to different stores
•Work with the Call Center department to ensure that staff absences/leaves are updated from their system avoid wrong bookings
•Conducting daily reporting of attendance of all staff across stores to ensure 100% Rota adherence
•Calling of staffs returning from vacation and to notify their schedules upon reporting to work
•Works hand-in-hand with operations team doing daily visits to all stores and attend to their concerns/feedbacks related to store issues
•Creating schedules for company drivers in tandem with the Rota of all therapists from Dubai accommodation
HR
•Preparing report for the holidays/lieu days that therapists’ worked on and submit it to HR
•Updating the HR Link software and work with the HR executives to maintain employees’ data across all stores
•In-charge of Point-of-Sale system training to newly hired Store managers and Front Desks
•Coordinating with the recruitment department for lists of new staff to be allocated to different stores
•Prepares and submits the overtime/extra hours report of all staff upon verification of attendance to be submitted to CEO for approval and salary pay
•Organizing periodical schedules of trainings for therapists/hair stylists from suppliers to Head Office training academy
•Supports HR executives in dealing with staff violations and complaints against company policies
Business Analysis
•Creates monthly sales report to be submitted to top management for review and appropriate planning/solution
•Work alongside with the brand and operations manager on data analysis and devising reports for top management as required
•Prepares the E-Job card reports of all therapists including the quality of their services
•Coordinates with IT programmers to maintain smooth data reporting especially when dealing with data mining
•Validates the data from the User Dashboard with the system reports management and investigate probable errors from the database
Job Description: • Design MS Excel templates to auto-populate product feed
based on the input into the company website
• Handles creation of product title advertisements including
images and links for online stores like eBay, Amazon (U.S. and
U.K), Buy.com, etc.
• Designs simple HTML codes for the product descriptions
required
• Coordinates with the customer representatives when dealing with complaints regarding product details
• Maintains the role of updating every new battery product that
is introduced into the market
• Ensures availability of all batteries from warehouse to avoid
order cancellation
• Evaluates competitors' indicators against the company's
performance
• Responsible for synchronizing all products offered to online
stores from company website
Job Description: • Provide quantitative and qualitative analysis to companywide with multi-tasking skills
• Analyze payment, distribution and selling patterns
• Conduct a review of product returns for the specified date and determine reasons of losses
• Submit a rundown of overall month-end transactions of the company and provide periodic cost-benefit analysis
• Search and coordinate for potential couriers to achieve freight
cost minimization
• Perform data mining on sales analysis report
• Conduct monitoring of markets activities across local and international customers
• Monitor and generate useful reports from system database
• Present early reports of group performance to every
departments for team evaluation on a daily basis
• Act as an observer of phone activities and inform managers
immediately
• Go through every internet access activities of every users and investigate any unauthorized logs
• Assist of checking duties and taxes of imported supplies
• Prepare monthly and yearly summary of sales and operations
reports to sales managers and Board of Directors
• Monitor and improve benchmarks for sales and logistics
