Supply Chain Administrator
Boehringer Ingelheim
Total years of experience :12 years, 7 Months
Key Job Responsibilities: -
- Responsible for Continuous improvements towards the performance, efficiency, safety and cost effectiveness of all supply chain activities. - Initiated and Implemented Process Mapping for Supply Chain, Animal Health and Quality Department. - Facilitated process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use. - Personally delivered workshops to Supply Chain and Operations Departments (internal and external stake holders) on the basics of Lean tools such as Fishbone Diagrams, Pareto Charts and Flowcharting. - Conduct root cause analysis to determine metrics, troubleshoot issues, project plans and create process documentation - Created dashboard(s) to provide a view of all compliance issues, KPIs and checks - Developed automated solutions that will reduce manual activity overhead for the operation teams - Initiated improvement programs to address "pain points" within the department - Facilitated a monthly executive steering committee meeting to identify strategic priorities, assign resources and eliminate internal roadblocks. - Identify and facilitate process improvement projects, training/ workshops to drive cultural change. - Actively identified problem solving opportunities with employees and assisted them through the stages of process improvement, from data gathering, measurement, analysis, implementation and monitoring. - Single point of contact for Learning Online System (LOS) for Supply Chain and Operations Department META. - Centralized Administrative tasks across Supply Chain and Operations Department reducing the burden on the team. - Created the Operations webpage for META and India region webpage for each of the 6 functional areas (SCM, Quality, Safety, Security, Customs and Export Control) - Developed performance scorecards and had Supply Chain and Operations teams present progress and the teams delivered improvements in areas ranging from production lead time, cycle time - Maintained and Centralized local SOP’s for the Operation team for easy accessibility on a shared platform. - Managed Workshops and Events for the organization and brought efficiency and cost savings by reviewing quotes and proposals. - Responsible for gathering time entries and leave records from employees and reconciling the time entries in the system. Update payroll records by recording changes such as: insurance coverage, loan payments, salary increases, transfers. Address employee’s Pay related concerns and provide accurate information. - Trained and Assisted employees on Expense Management Software - Concur. - Preparation of presentations, reporting and analysis. - Co-ordinate with the Country heads and Conduct Monthly Operation Reviews (MOR) region wise for the market on Customer Service KPI’s, Progress and Achievements of the team. - Launched the new improved and robust S&OP process & Process Mapping for knowledge management. - Coordinate with internal and external stake holders including Operations Department, Demand Planners for respective countries (DP), Market Demand Planner (MDP), Generating Demand (GD), Accounts Receivable, Customer Service Logistics (CSL), Warehouse, and Customers on need be basis. - Effectively communicate informed risks within the business to key stakeholders. - Lead and Implemented Café BI (Catering Service for the organization) which provided employees with subsidized and health food and insured cost saving for BI organization and employees.
Key Job Responsibilities: -
- Execute and Responsible for end to end - Order Management in SAP for Middle East regions. - Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process - Manage Customer Facing Supply Chain (CFSC) initiative through daily reporting, maintaining customer database, and Order progress reviews. - Responsible for Customer master data and pricing in SAP such as - Customer point of contact for Order, Follow up on Direct Customer Orders, Product portfolio for each OPC. - Manage New SKU’s management in SAP. - Manage customer event or promotional order activities in conjunction with Generating Demand. - Manage Direct Delivery Order & settlement process. Maintain Quota provided and report the status of consumption. - Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process. - Responsible for Backorder Processing and Month End close process
- Liaise with countries on allocation of critical stock to manage demand. - Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers. - Verify all orders and prepare order reports on everyday basis and responds to all inquiries for all status order and resolve all customer issues. - Monitor and process all returns according to financial requirements. - Conduct monthly operation reviews for the market on customer service KPI’s, progress and achievements of the team. - Developed procedures for order reconciliation that ensure next-day shipping for all customer Orders. - Coordinate with internal and external stake holders including Operations Department, Demand Planners for respective countries (DP), Market Demand Planner (MDP), Generating Demand (GD), Accounts Receivable, Customer Service Logistics (CSL), Warehouse, and Customers on need be basis. - Execute and manage assigned market activities with regards to customer orders including verification, maintenance, confirmation, and reconciliation of orders. - Maintain customer product allocations. - Verify and reconcile customer refusals and return details received from the warehouse. - Confirm and validate all return orders prior to release of outbound delivery to warehouse. - Manage the customer service scorecard including case fill, perfect orders, and market forecast. - Analyze customer orders and report progress and recommendations for improvement. - Arranging and coordinating corporate events such as Meetings, Conferences and team building events. - Contribute to the development of training, coaching and assessment plans according Nestle Continuous Excellence Plan (NCE) roll out plan. - Perform regular Goal Alignment (GA) assessments to ensure the correct application of methods, coaching and knowledge sharing. - Ensure GA Practices are sustained and are utilized to drive results
Maintaining and developing an employee database (visas, cv’s, passport details, insurance details). - Manage the new joiner process from joining instructions through Induction. - Designing and updating organization charts for the HQ & all its related offices. - Documenting Job Descriptions for the staff. - Maintaining personal files, attendance & leave and filing system including archival and storage. - Coordinating staff training sessions, workshops and activities. - Organizing airline ticketing & accommodation arrangement for employees. (for annual leave, business trips and new joiners) - Coordinating and Assisting for medical insurance for the employees. - Arranging and coordinating corporate events such as Meetings, Conferences; Executed overseas annual party, planned team building and all employee welfare activities.
- Arranging and coordinating formalities for visa & other PR related work for the employee visa formalities & transfers of mobile, landline & internet accounts. - Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner. - Process, verify, and maintain documentation relating to personnel activities in the personal file. - Employee Exit formalities - visa cancellation & exit interviews. - Medical Insurance - Applying for new medical cards. - Hands on Experience on Generating invoices, consolidating invoices and creating credit notes on our own GAC Marine Logistics developed accounting software called GML Marlog which is developed by using Visual Basic.net - (GML Live System) - To receive and process all invoices, expense forms and requests for payment. - To ensure all filing is done in a timely and precise manner & all invoices to be dispatched accurately. - Generating monthly reports on excel. - Coordinating with our account’s manager with his routine accounts related work. - Petty cash management. - To be responsible for marketing the intranet to staff, communicating wins and initiatives, ensuring staff use the intranet effectively, allowing people to “let go” of old ways and embrace new improved practices. - To Ensure and Co-ordinate the Updation of information for use of the staff on regular basis - input of new data and updating of existing data on the intranet. To Co-ordinate, write and maintain information and knowledge resources to ensure it is kept up to date and supports users of the system - Responsible for Content - writing, creation, maintaining, auditing, reviewing, migration of data from the older Intranet systems. Co-ordinate the update of content between many parties to gather required information - Assists in HR website development including updating and maintaining the site.
Ensure that the administrative activities within an organization run efficiently. - Handling documentation required for Customer Clearance and Forwarding, including documents for Logistics requirement. - Handling Purchasing and Inventory of Requirements at the Office and Spare Parts in Trade and Warehousing of Glass machinery. - Responsible for Coordinating and managing written, verbal and electronic communication. - Planning and Scheduling of Daily tasks and responsibilities to ensure completion in timely and organised fashion. - Responsible for coordinating telephonic and personal customer service and Interdepartmental co-ordination. - Responsible for handling domestic and international travel and accommodation arrangements for senior-level executives. - Basic responsibilities pertaining to reception i.e. attending to incoming visitors, handling all incoming calls, screening incoming calls and taking messages and passing on messages promptly to concerned persons. - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
GOA - India University