Olivia Gobran, Sales and Marketing Coordinator

Olivia Gobran

Sales and Marketing Coordinator

Informatica Qatar

Location
Qatar - Doha
Education
Bachelor's degree, Accounting and Administration
Experience
8 years, 8 Months

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Work Experience

Total years of experience :8 years, 8 Months

Sales and Marketing Coordinator at Informatica Qatar
  • Qatar - Doha
  • April 2013 to July 2016

Descriptoo:
* Assistng Marketng Manager in coordinatng various integrated
communicaton and marketng actvites.
* Interfacing with counterparts and building up relatonships with them
at marketng suppliers.
* Coordinatng in producton of a wide range of marketng
communicatons.
* Developing and maintaining sales proposals and collateral, desktop
publishing, rate cards, newsleters, brochures, and many other
materials related to marketng.
* Supervising the producton or implementaton of marketng materials.
* Executng a wide variety of details that involve direct mail, email
broadcast campaigns, outbound calls, marketng trade shows and
events, public relatons, customer communicatons, media
advertsements, promotons, and other marketng plans.
* Tracking campaigns, preparing performance analysis reports of post
campaign and making recommendatons to concurrent programs for
correctve modifcatons.
* Maintaining communicaton open lines with all organizatons and
providing prompt answers to requests in order to determine how to
convey concise, clear, and tmely selectve informaton.
* Developing standardize presentatons, sales scripts, proposals.
* Writng and maintaining content and providing monthly updates to
company website.
* Producing quarterly newsleter and distributng it to email marketng
list of company.
* Assistng in writng, tracking and delivery of press releases.
* Providing product positoning materials as well as training for
customer service and sales.
* Implementng project management system for documentng and
tracking actvites.
2/4
* Supportng channel collaborates with collateral, sales training and
best practces.
* Atending tradeshows, company sponsored promotons and events,
city tours.
* Monitoring online blogs for tracking communicatons related to the
brand of a company.
* Building a lead scoring system for evaluatng lead qualify and quality
opportunites.
* Developing lead generaton plans with targets, measures, and
objectves.
* Working with customers in developing case studies, references, and
testmonials.
* Executng and analyzing results of advertsement and marketng
campaigns

Personal Assistant at Informatica Qatar
  • Qatar
  • April 2013 to November 2013

Descriptoo:
* Devising and maintaining ofce systems, including data management
and fling.
* Arranging travel, visas and accommodaton and, occasionally,
travelling with the manager to take notes or dictaton at meetngs or
to provide general assistance during presentatons.
* Screening phone calls, enquiries and requests, and handling them
when appropriate.
* Meetng and greetng visitors at all levels of seniority.
* Organizing and maintaining diaries and making appointments.
* Carrying out background research and presentng fndings.
* Producing documents, briefng papers, reports and presentatons.
* Organizing and atending meetngs and ensuring the manager is well
prepared for meetngs.
* Liaising with clients, suppliers and other staf.
* Dealing with incoming email, faxes and post, often corresponding on
behalf of the manager.

Customer service representative at Commercial international bank (CIB)
  • Egypt
  • September 2011 to January 2013

Job Descriptoo

at Mobinil Customer Center Representatve
  • November 2007 to February 2011

Descriptoo:
* Providing excellent customer service for mobinil customers by
meetng and exceeding their actual needs.
* Be Creatve and think out of the box to contnuously fnd new
ways for Selling and promotng for mobinil products and
services.
* Coordinatng between various teams and departments to
achieve the goals of reaching customer satsfacton, and the
branch sales target.
* Interface between technical department and other departments
(Actvaton, Customer Relatons, Complaint Handling, and ITn.
* Planning and managing actons with the operatonal team.
* Being always up to date and familiar with the company’s new
releases.

at CIB
  • Egypt
  • June 2007 to October 2007

Dealing with diferent types of customers.
* Familiar with operatng systems.
* Cashier and secretary.
* Data entry and archiving.

at Misnr Internatonal Bank (MIB)
  • August 2004 to September 2004

training course during college summer vacaton.

Education

Bachelor's degree, Accounting and Administration
  • at Tanta University
  • May 2005

project: Marketng research about the impact of sales and total cost on proft.

Specialties & Skills

Customer Experience Improvement
Customer Profitability
Customer Feedback
Time Management
Teamwork
CASHIER
CUSTOMER SERVICE
DATA ENTRY
MANAGEMENT
MATERIALS MANAGEMENT
QUALITY
RECEIVING
BANKING
Work under pressure
Time management
Staff support
Problem solving
Communication

Languages

Arabic
Expert
English
Expert
French
Expert