Private Patient Coordinator
Kings College Hospital
Total des années d'expérience :13 years, 8 Mois
Main point of contact for handling and escalating internal and external issues such as patient complaints
* Engaging international patients participating in clinical trials to coordinate their appointments
* Engaging with patients, Consultant Secretaries and other staff to register patients for hospital treatments
* Liaising with medical insurance providers and embassies to obtain full coverage for patients' treatments
* Working with internal and external stakeholders involved in patient treatments to capture full details of all
charges relating to patients' treatments
* Creating and issuing invoices to insurance providers and embassies to cover the cost of patient treatments
* Answering queries from insurance providers and embassies (for overseas patients) regarding invoices and
payment discrepancies
* Reporting to the senior finance officer on the progress and development of patient accounts
* Doing other ad-hoc duties such as writing agendas for the billing and credit control meeting, and writing and
distributing the minutes from the meetings
a business sales consultancy and training company
Managed each client's profile and account on the company's database, to ensure clients only utilised the
“Dialogue” package purchased (the Dialogue platform allows businesses such as hotels, bars and restaurants
to capture customer feedback /testimony while customers are still in their premises)
* Led new business generation through primary and secondary research into potential new clients
* Liaised with new clients, the sales team and IT to set up the “Dialogue” platform for the clients' businesses
* Provided administrative support to the Managing Director and the Sales Director by scheduling client
meetings, preparing agendas and writing meeting minutes
* Supported the Office Manager with managing financial accounts and was responsible for issuing invoices and
chasing overdue payments
* Headed weekly meetings with the Sales Director to update him on the sales team progress against targets,
the level of client update of the “Dialogue” platform and the status of sales projects and campaigns
Psychology, Sociology & History