olivier thomas

Managing ATPI French operations from their Antibes office.

-Ensuring financial targets and other agreed targets are met in all departments.
-Reviewing working practices to ascertain if it is successful and if not, devise an alternative.
-Making sure safety regulations are followed.
-Keeping employees motivated and organizing appropriate training.
-Ensuring the business operates within the company's mission statement.
-Investigating customer satisfaction and reporting any issues.
-Working with department heads and senior management to get the best performance from staff.
-Driving the business to increase profits.
-Working with legal departments on any matters that occur.
-Reviewing and approving equipment needs.
-Performing HR duties.

- Planning complex itineraries
- Advising clients using English, French and Norwegian
- Booking hotels, air or sea travel, and car rentals
- Researching travel information
- Assuring client satisfaction
- Networking with industry professionals
- Assisting with visa application
-providing last minute assistance being part of the emergency response team.

-Project manager for the social service "Uteseksjonen" of the city of Oslo
-Working with the asylum seekers population living in the city of Oslo
-Organizing focus groups with asylum seekers from West Africa, North Africa and the Middle East.
-Writing reports on findings
-Helping the social workers to communicate and understand better the asylum seekers population using my languages skills and my multicultural background.
-Helping the asylum seekers to understand the Norwegian system and clarify the cultural differences for a better cooperation.

-Supervise the everyday life of the emergency service center
-Monitoring incoming calls and making sure that the service level is always high.
-Acting as duty manager. Monitoring all aspect of the work within the office.
-Assisting colleagues for all technical areas such as ticket issue, reissue and any difficulties with clients.
-Communicating effectively with staff and management.
-Quality checking to ensure the standard is always high and no mistakes are done by the consultants.

-Part of the 24/7 emergency service center.
-Booking hotels and arranging transportation for professionals in 3 languages(English, French, Spanish)
-Managing customer relation covering Europe, Asia, Middle East and Africa.
-Using all reservation system : Amadeus, Galileo and Sabre.

-Providing ticketing, reservations and general information to passengers and members of the public.
-Calculating and constructive fares worldwide.
-Maintaining a strong commercial awareness.
-High emphasis on quality standards and professionalism.

-Working with the newspaper subscription database(international businesses, agencies ministries..).
-Optimizing the communication between the clients and the newspaper.

-Representing Air France at Heathrow international airport
-Working on check in, boarding and escorting duties.
-Helping passenger with all queries.
-Providing high quality customer service to passengers from all over the world