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Olivier Thomas, France regional manager

Olivier Thomas

France regional manager·ATPI

France

Bachelor's degree, Arabic language and civilization

Work experience

Total years of experience: 23 years, 3 months

France regional manager

February 2016 - Present

ATPI

France

February 2016 - Present

Managing ATPI French operations from their Antibes office.
Company industry:
Airlines
Job role:
Management

Operations director

January 2014 - February 2016

Griffin Marine Travel

Norway

January 2014 - February 2016

-Ensuring financial targets and other agreed targets are met in all departments.
-Reviewing working practices to ascertain if it is successful and if not, devise an alternative.
-Making sure safety regulations are followed.
-Keeping employees motivated and organizing appropriate training.
-Ensuring the business operates within the company's mission statement.
-Investigating customer satisfaction and reporting any issues.
-Working with department heads and senior management to get the best performance from staff.
-Driving the business to increase profits.
-Working with legal departments on any matters that occur.
-Reviewing and approving equipment needs.
-Performing HR duties.
Company industry:
Airlines
Job role:
Management

Senior business travel agent

September 2010 - December 2013

Berg Hansen

Norway

September 2010 - December 2013

- Planning complex itineraries
- Advising clients using English, French and Norwegian
- Booking hotels, air or sea travel, and car rentals
- Researching travel information
- Assuring client satisfaction
- Networking with industry professionals
- Assisting with visa application
-providing last minute assistance being part of the emergency response team.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Cultural mediator

July 2009 - September 2010

uteseksjonen

Norway

July 2009 - September 2010

-Project manager for the social service "Uteseksjonen" of the city of Oslo
-Working with the asylum seekers population living in the city of Oslo
-Organizing focus groups with asylum seekers from West Africa, North Africa and the Middle East.
-Writing reports on findings
-Helping the social workers to communicate and understand better the asylum seekers population using my languages skills and my multicultural background.
-Helping the asylum seekers to understand the Norwegian system and clarify the cultural differences for a better cooperation.
Company industry:
Non-profit Organization
Job role:
Support Services

Supervisor

October 2008 - June 2009

Carlson Wagon Lit

London, United Kingdom

October 2008 - June 2009

-Supervise the everyday life of the emergency service center
-Monitoring incoming calls and making sure that the service level is always high.
-Acting as duty manager. Monitoring all aspect of the work within the office.
-Assisting colleagues for all technical areas such as ticket issue, reissue and any difficulties with clients.
-Communicating effectively with staff and management.
-Quality checking to ensure the standard is always high and no mistakes are done by the consultants.
Company industry:
Airlines
Job role:
Management

Senior business travel specialist

July 2006 - October 2008

Carlson Wagon Lit

London, United Kingdom

July 2006 - October 2008

-Part of the 24/7 emergency service center.
-Booking hotels and arranging transportation for professionals in 3 languages(English, French, Spanish)
-Managing customer relation covering Europe, Asia, Middle East and Africa.
-Using all reservation system : Amadeus, Galileo and Sabre.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Airport ticket desk agent

July 2005 - June 2006

Air France

London, United Kingdom

July 2005 - June 2006

-Providing ticketing, reservations and general information to passengers and members of the public.
-Calculating and constructive fares worldwide.
-Maintaining a strong commercial awareness.
-High emphasis on quality standards and professionalism.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer service executive

January 2005 - July 2005

Financial Times

London, United Kingdom

January 2005 - July 2005

-Working with the newspaper subscription database(international businesses, agencies ministries..).
-Optimizing the communication between the clients and the newspaper.
Company industry:
Journalism
Job role:
Customer Service and Call Center

Passenger service agent

March 2003 - January 2005

Air France

London, United Kingdom

March 2003 - January 2005

-Representing Air France at Heathrow international airport
-Working on check in, boarding and escorting duties.
-Helping passenger with all queries.
-Providing high quality customer service to passengers from all over the world
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Institut National des langues et civilisations orientales

July 2001

July 2001

Bachelor's degree, Arabic language and civilization

France

GPA (point): 12 out of 20

GPA (point): 12 out of 20

This was a bachelor degree in Arabic language and civilization. I completed only the first year and could not continue for private reasons. This gave me a basic knowledge of the Arabic language

Lycee Rene cassin de Bayonne

June 1996

June 1996

Diploma, Baccalaureate in social and economical sciences

France

GPA (point): 13 out of 20

GPA (point): 13 out of 20

The baccalaureate is the French degree giving you access to university. There is a variety of subject such as French, mathematics, physics, philosophy, Spanish, English and sciences.

Skills

Flexibility
Expert
Flexibility
Expert
Leadership
Expert
Leadership
Expert
Languages
Expert
Languages
Expert
Sales
Expert
Sales
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Business travel
Expert
Business travel
Expert
Coaching
Expert
Coaching
Expert
Management
Intermediate
Management
Intermediate
Flexibility
Expert
Flexibility
Expert
Leadership
Expert
Leadership
Expert
Languages
Expert
Languages
Expert
Sales
Expert
Sales
Expert
Customer Service Management
Expert
Customer Service Management
Expert

Languages

English

Expert

Arabic

Beginner

French

Expert

Spanish

Intermediate

Norwegian

Expert

Training and Certifications

Training
Coaching certificate
Right management Norway
Mar 2014

Hobbies and interests

Languages and culture

I now speak fluently 4 languages and i am eager to add Arabic to it. This has been a goal of mine and i understand that to fulfill it i need to live the right environment.