IT Specialist
Premium card
Total years of experience :5 years, 9 Months
- Installing and configuring computer hardware, operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Talking staff through a series of actions, either face-to-face, over the phone or remotely, to
help set up systems or resolve issues.
- Troubleshooting system and network problems, diagnosing, and solving hardware or software
- Replacing parts as required.
- Supporting the roll out of new applications.
- Responding within agreed time limits to call-outs.
- Serve as the first point of contact for end users seeking technical assistance over email
- Support end users on a corporate network; specifically support involving Switches, Subnets,
VLAN's, DNS, Network Shares, File/Print services.
- Manage PC setup and deployment for new employees using hardware, images and software.
- Manage and troubleshooting any end-user equipment printers, Scanners.
- Check service desk for tickets assigned to the queue and process FIFO based on priority.
- Check configurations, utilities, software default settings, etc. for the local workstation.
- Coordinate PC setup and deployment for new employees using hardware, images and software.
- Assign users and computers to proper groups in active directory.
Installing and configuring computer, network, hardware, operating systems, and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware or
software faults.
- Replacing parts as required.
- Setting up new users' accounts and profiles and dealing with password issues.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on computer equipment.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
- Install computer peripherals for users.
- Maintain daily performance of computer system
Internet problems troubleshooting to Eisalat ADSl clients over phones