IT Supervisor
JOSWE Medical
Total years of experience :7 years, 5 Months
• Manage all JOSWE servers, Installation, Configuration, Implementation, Networking and updates.
• Manage Monitoring of Exchange Server, create mails and modify, assigning policies and availability of mail flow.
• Manage Monitoring of Exchange Server, create mails and modify, assigning policies and availability of mail flow.
• Ensure proper administration of ERP System, users’ permissions, Amendments and user support. • Administering SQL Database for all software.
• Managing backup and restore and perform the schedule backup
• Monitoring Firewall, internet usage and users’ permissions.
• Design and deploy networks. Also, Perform network address assignment.
• Maintain network Data such as file server, Shares and groups.
• Investigating and diagnosing network problems.
• Evaluate and modify system's performance, Analyze and isolate issues. Also, Maintain system efficiency.
• Make recommendations for future upgrades and improvement of the company IT System.
• Monitoring and managing all renewal software and contracts.
• Manage IT Department and all related tasks.
• Train and evaluate performance of IT department employees.
Key responsibilities
•Provide Technical Assistance and support for incoming queries and issues related to systems software and
hardware.
•Manage and monitor Antivirus server create, configure and execute roles.
•Manage and monitor Windows update server, assigning and approve updates.
•Manage and monitor synology backup system.
•Manage and monitor Reetrak vision inspection system server and software.
•Manage and monitor CCTV system and VPN connection.
•Manage and monitor Network Cabinets.
•Resolve technical problem with WAN and LAN networks.
•Prepare documents and reports related to IT department.
•complete other assigned tasks related to IT department criteria and responsibilities.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train computer users.
• Maintain daily performance of computer systems. • Respond to email messages or IT ticketing for users seeking help.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Install and Configure Network parts.
• Install and configure computer peripherals for users.
• Preparing documents and reports related to IT department.
• Install all company cameras and fix any error on them, to make sure that all cameras working properly.
• Follow up with external source the phone PBX and extensions and preparing reports.
• Follow up with external source the photo copiers and configure computers to use it.
• Perform any other tasks ordered from line manager and within the scope of business.
Hardware and Software support.
• Following diagrams and written instructions to repair a fault or set up a system.
• Setting up new users' accounts and profiles dealing with password issues.
• troubleshoot Network issues and replace equipment’s.
• Monitoring and Maintaining computer systems.
• Active directory, organizational unit, group policy and sharing.
I start working as IT
