Resolution Specialist
Amazon
Total years of experience :11 years, 6 Months
Adept at addressing and resolving complex customer issues and disputes. I bring a strong skill set in investigating and analyzing problems, utilizing effective communication to understand customer concerns, and navigating Amazons protocols to provide tailored solutions. Serving as an intermediary between customers and the company, my in-depth knowledge of Amazons products, policies, and procedures ensures effective resolutions. Committed to enhancing customer satisfaction and loyalty by transforming challenging situations into positive experiences within the Amazon ecosystem.
As a Customer Service Associate at Amazon, I was responsible for delivering exceptional customer service to clients. My primary duties included promptly addressing customer inquiries, resolving issues, and ensuring their satisfaction. To effectively carry out my role, I received extensive training on Amazons policies, procedures, and product offerings. With a keen understanding of technology, I am well-equipped to troubleshoot and resolve technical issues customers may encounter with the Amazon app. I am adept at providing step-by-step guidance and support to ensure a seamless user experience.
Furthermore, my experience in the SDS (Shipping and Delivery Support) department has provided me with a solid understanding of logistics operations. I possess technical expertise in utilizing the specialized tool RCLP to assist customers with geo-code-related issues. I have effectively collaborated with internal teams and logistics partners to rectify and update geo-code information according to customer needs. By leveraging the capabilities of the RCLP tool, I have been able to streamline the process of editing and validating geo-codes, contributing to improved delivery accuracy and customer satisfaction.
• Possess extensive experience in diagnosing and resolving computer hardware and software issues.
• Demonstrated ability to repair and maintain computers and related equipment, including desktops, laptops, and printers.
• Adept at troubleshooting and resolving a wide range of technical issues, including hardware failures, software malfunctions, and network connectivity problems.
During my Undergraduate Training in the field of Power Electric Systems at the Electrical Training Center/NEPCO, I gained valuable experience in the electrical engineering field. Through this training program, I learned about the principles and practical applications of power electric systems, including power generation, transmission, and distribution. My training provided me with hands-on experience in troubleshooting and overall, my Undergraduate Training in the field of Power Electric Systems at the Electrical Training Center/NEPCO has equipped me with the knowledge and skills necessary to excel in the electrical engineering field. I am confident that my training and experience will enable me to make meaningful contributions to any organization I join.
As a Photographer and Video Editor with nearly 10 years of experience, I possess a wealth of expertise in both professional and freelance photography. I am intimately familiar with taking high-quality digital photographs, including selecting and setting up lighting and determining advanced shutter and lens options to achieve desired effects. In addition to photography, I am skilled in video editing and post-production. I have experience in editing raw footage into polished final products, including color grading, audio editing, and creating visual effects. I am proficient in using industry-standard software such as Adobe Photoshop, Lightroom, Premiere Pro, and After Effects. Throughout my career, I have worked with a diverse range of clients and projects, including corporate events, weddings, and product photography. I pride myself on my ability to work closely with clients to understand their vision and deliver exceptional results. Overall, my extensive experience in photography and video editing, along with my commitment to delivering high-quality work, makes me a valuable asset to any team.
Renewable Energy Engineer