hadi abu alteen

• Oversee global IT infrastructure and security operations for six offices worldwide, ensuring high availability and compliance with security standards.
• Manage and optimize AWS cloud infrastructure (EC2, S3, VPC, IAM, RDS, CloudWatch) to ensure cost-efficiency and performance.
• Implement FortiGate firewalls, Office 365, and Cloudflare for enhanced security and compliance.
• Lead the design and deployment of IT infrastructure for a new office in Cyprus, including firewalls, VLANs, and network equipment.
• Manage backup solutions for Windows servers supporting MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms, ensuring uptime, data integrity, and
system security for trading operations.
• Supervise a team of IT support professionals, providing guidance on hardware setup, maintenance, and troubleshooting.
• Implement backup solutions (Acronis, Veeam) for disaster recovery and data protection across cloud and on-premise systems.
• Optimize AWS SaaS, PaaS, and IaaS, improving infrastructure cost management while ensuring compliance with industry standards.

• Oversee global IT infrastructure and security operations across six international offices, ensuring high
availability, business continuity, and compliance with security standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem
solving abilities, and consistent leadership style.
• Led cross-functional teams for successful project execution while maintaining strong collaboration
among team members.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development
opportunities.
• Manage and optimize AWS cloud infrastructure (EC2, S3, VPC, IAM, RDS, CloudWatch), focusing on
performance tuning and cost efficiency.
• Implement and maintain security solutions including FortiGate firewalls, Office 365, and Cloudflare,
supporting a resilient and secure infrastructure.
• Led the design and successful deployment of a new office infrastructure in Cyprus, including firewall
configuration, VLAN setup, and full network implementation.
• Administer backup strategies for Windows servers supporting MT4/MT5 trading platforms, ensuring
service availability and data protection.
• Supervise a team of 5 IT professionals, providing technical guidance, mentoring, and hands-on
leadership in hardware setup and incident response.
• Designed and executed disaster recovery solutions using Acronis and Veeam across hybrid

• Managed AWS services (EC2, S3, VPC) for cloud infrastructure optimization.
• Led the installation and configuration of Active Directory, DNS, DHCP, and VPN services.
• Managed 3CX PBX and Cisco Phone Systems for seamless communication.
• Monitored and secured network infrastructure, including Sophos firewalls and Cisco switches.
• Administered server backup systems to ensure data integrity and availability.

Managed and optimized AWS cloud infrastructure for enterprise clients, delivering cost-efficient
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solutions tailored to critical business applications.
• Administered and secured multiple client environments, overseeing server maintenance, backup
strategies, and security protocols while maintaining full SLA compliance.
• Implemented and maintained FortiGate firewalls and NAS storage systems to enhance data security
and operational reliability across client infrastructures.
• Led the deployment and management of VMware ESXi and Hyper-V virtual machines, supporting
scalable infrastructure for large user environments.
• Developed and executed backup and disaster recovery plans, ensuring continuous data availability and
eliminating data loss incidents.
• Provided hands-on leadership to a team of 10 engineers, offering technical direction and support to
enhance operational efficiency.
• Resolved complex technical issues through effective problem-solving techniques and root cause
analysis.
• Trained junior engineers on best practices related to system administration, providing guidance and
mentorship for their professional growth.

• Responsible for the ICT department and the IT activities on premise and cloud.
• Responsible for the AWS - Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).
• Manage the EC2, ELB, S3, VPC, IAM, RDS, Cloud Watch, Route 53, Auto Scaling, Optimize Cost.
• Responsible for the installation and configuration Active Directory servers and all related services such as LAN, WAN, VPN, DNS, DHCP, Accounts, Group Policy, SSH... etc.
• Manage the 3CX PBX System and Cisco Phone.
• Manage and monitor Sophos Firewall “UTM”, NAS Storage, Smart UPS, Cisco Switches, Access points, CCTV.
• Manage the Gmail Mailing and Dropbox Services.
• Responsible for servers and workstations security such as Antivirus and Encryption.
• solutions, and estimate cost.
• Responsible for the IT inventory “hardware and software”.
• Manage and monitor server’s backup.
• Provide the needed technical support for hardware system and software.

• Manage the ICT department and IT activities.
• Develop the IT department processes, policies, procedures, forms, and templates.
• Maintain regular follow up on internal and external audit reports and outputs.
• Maintain regular follow up on risk status reports, mitigation and avoidance action plans.
• Manage the business and projects requests by identifying technical specs, determine the needs, come up with the solutions, and provide proper cost estimation per project.
• Identify available suppliers, analyze valid quotations, and make offer comparisons.
• Follow up on purchasing orders, item delivery, inspection work, invoicing, and supplier
payment requests.
• Manage the network, systems, servers, applications, and databases.
• Handle and supervise daily IT operations, service and support requests (SRs).
• Provide the management with best-practice procedures and solutions for the different projects and requests.

• Manage IT infrastructure, including servers, applications, and databases, to ensure optimal performance and security.
• Design and implemented network and security policies for improved system reliability and risk mitigation.
• Lead procurement processes for IT assets, ensuring cost-effective solutions and optimal resource allocation.
• Supervise IT operations and troubleshooting, minimizing downtime and ensuring service continuity.

• Held multiple entry-level IT support positions with organizations such as Smart Line Technologies,
Elma Group, and Pioneers Academy. Gained foundational experience in troubleshooting
hardware/software issues, assisting users, and supporting LAN/WAN environments. Built strong
technical basics that laid the groundwork for advanced roles in system and network administration.

• Manage the IT Infrastructure and Support Operations Unit.
• Administer the network, systems, servers, applications, and databases.
• Data backup and disaster recovery operations.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Monitor network performance in order to determine whether adjustments need to be made, and to determine
where changes will need to be made in the future.
• Install and configure Enterprise project manager EPM
• Install and configure SharePoint server 2013.
• Configure and manage Virtualization services such servers.
• Provide the needed technical support

• Provide technical support for hardware, operating systems, and application installations.
• Manage user accounts, group policies, DNS, and DHCP services in Windows Server 2008.
• Support network configuration and maintenance, ensuring optimal functionality and security.

• Manage Active directory servers suchDNS, users, OU, group policy. and all related services.
• Manage and configure network equipments such switches and access points.
• Install and configure all windows versions.
• Configure and manage virtualization services such servers.
• Install and configure Team foundation server TFS.
• IIS installation and configuration.
• Provide technical support For company departments.

- Configured and managed, Active Directory Server 2008 R2, DHCP, Antivirus.
- Installation, Connections and Configuration, Access Point, Faceplate .

- Computer Maintenance, SOHO Network, Network Cabling, DVR, Stream Media Server .