Sheraz Ahmed Khan Khan

Sell, promote, and advertise merchandise, including estimating quantities,
recommending selling price, and deciding merchandising policies.
Stock merchandise, resolve customer complaints, and answer inquires.
Draw up Sales reports, create work schedules, and order merchandise.
Increase sales by maintaining, current promotions.
Monitor inventory, prepare invoices, and process payaments.
Maintain and update customer informations.
keep records of all transactions.

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Previous working experience in IT support for 5 year(s)
Associate’s or bachelor’s degree in computer science or a related field.
Team-oriented attitude to help other colleagues and departments with technical problems.

Setting Up workstations with computer and necessary peripheral devices.
Checking computer hardware to ensure functionality.
installing and configuring appropriate software and functions according to
specifications.
Develop and maintain local networks in ways that optimize performance.
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software
and computer equipment.
Perform troubleshooting to diagnose and resolve problems (repair or
replace parts, debugging).

Remotely connect to staff utilizing any desk and team viewer to resolve any
issues.
Installed/replace power supplies, network cards and additional rams in
systems.
Diagnose and troubleshoot technical issues including account setup and
network configuration.
Prepare accurate and timely reports.
Good understanding if computer systems, mobile devices and other tech
products.
Provide administrative support to both staff and managers.
Monitoring and maintaining computer systems and networks.
Assist with producing documentation for installation, network topology, and
troubleshooting of communications hardware and software.
Provide technical support from the users analyzes and solves reported
network problems.
Assist with day-to-day networking tasks to ensure network reliability,
availability and serviceability within minimal interruptions.
Develop and maintaining the company IT systems, software and databases.