Sheraz Ahmed Khan Khan

● Led software implementation for new clients, ensuring successful integration and user adoption.
● Provided technical support for e-commerce platforms, troubleshooting performance, checkout, and integration
issues.
● Monitored and improved platform stability, resolving issues proactively.
● Delivered comprehensive training to clients, both on-site and remotely, enhancing software understanding.
● Collaborated with clients to tailor software features to their needs, boosting customer satisfaction.
● Worked with development, sales, and product teams to meet client requirements and resolve technical issues.
● Collected and analyzed client feedback for product improvements.
● Successfully implemented 30 software projects, achieving a 95% client satisfaction rate.
● Reduced technical support resolution time through proactive problem solving.
● Increased user adoption through effective training and support.

● Provided tier 1 and 2 technical support, resolving hardware, software, and network issues efficiently to minimize downtime.
● Managed and maintained IT infrastructure, ensuring optimal performance and security of servers, workstations, and network devices.
● Diagnosed and resolved technical incidents via ticketing systems, prioritizing based on urgency.
● Installed, configured, and upgraded hardware, software, and network devices.
● Provided remote technical assistance to users across multiple locations, ensuring seamless connectivity.
● Ensured system security compliance by regularly applying patches, updates, and antivirus software.
● Reduced average ticket resolution time through improved troubleshooting and proactive maintenance.

● Provided hands-on hardware and software support, including troubleshooting and resolving technical issues.
● Installed, configured, and upgraded systems, peripherals, and applications to optimize performance.
● Managed network infrastructure, including setup and troubleshooting of routers and switches.
● Utilized ticketing systems to prioritize and resolve support requests efficiently.
● Maintained detailed documentation of IT processes and support activities.
● Provided remote assistance to users via remote desktop tools and phone support.

● Delivered Tier 1 and 2 technical support for medical software, hardware, and networks, including EHR and practice management systems.
● Diagnosed and resolved technical issues related to medical devices, computers, and network connectivity, minimizing disruptions to patient care.
● Performed routine maintenance, upgrades, and system updates to ensure optimal performance and regulatory compliance.
● Managed EHR systems, ensuring data accuracy and system integrity.
● Provided technical support and training for medical and administrative staff on new technologies and software.
● Coordinated with vendors and internal teams to resolve issues with medical devices and applications.
● Assisted in the implementation and testing of new technology solutions, and installed/configured peripherals for
departments.