Corporate Strategy Director
STC Specialized
Total years of experience :19 years, 2 Months
Key Responsibilities as Director Corporate Strategy
Defining strategic plans for STCSC, ensuring alignment with overall business strategy
Formulating and cascading Annual Operating Plans
Defining KPIs and setting relevant targets for all internal stakeholders within the company
Directs and manages the Strategic & Financial Planning Department mandates, providing leadership and facilitating work
processes in order to achieve high performance standards
Key Responsibilities as Director Business Development
Directs and manages Development and implementation of the Business Developments plans, in line with the corporate
objectives.
Concepts development of new products and services, and explores potential partners as per the business needs.
Liaises with Business Intelligence Department to determine future products and services based on market growth and trends, in
order to identify and explore potential partnerships for the same.
Directs planning and selection of manpower in the Department, in line with the business and operational plans.
Ensures high level of employee engagement and capability development by providing on - going feedback and coaching team
members within the Department.
Key Accomplishments as Director Partnership & Business Development
Lead the successful showcasing of STC Specialized MC LTE to top STC executives and country leaders
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Built and contributed to several business cases and concepts like MSP, SSV, DPS with forecasted revenue of over SAR 100M
annual
Lead the development of business strategy, business process, and culture change at department and company level.
Built several strategic partnerships with major ecosystems like NEC, STES, SENSETA, ITG, and others
Designation Chronology:
Systems Engineer, Partner Led (August 2015-Present)
Technical Development Manager, Channel (2013-July 2015)
Network Consulting Engineer (2008-2013)
Key Accomplishments as Systems Engineer, Partner Led:
• Played a stellar role in delivering multi-architecture solutions for top territory customers including: PMU, Sahara PCC, Marafiq, Aljumaih, Almajdouie, Tasnee and others
• Significantly contributed by successfully participating in the creation of a technical and account Plan for KSA East and Central of $30M
Key Responsibilities as Systems Engineer, Partner Led:
• Accountable for elicitation of requirements by conducting discussion sessions and team meetings for closing high net deals in close collaboration with Territory Business Managers and sales teams in Riyadh and Eastern Province
• Participate in high level business scenarios discussion sessions for collating requirements and derive the best Cisco products and solutions in meeting business demands and deliver solutions
• Understand business applications architectures and its related operational and analytical information; engage in promoting and closing deals by providing technical leadership and support
Key Accomplishments as Technical Development Manager, Channel:
• Distinguished efforts in building and executing FY14 technical development plans for (AWAL, EBTTIKAR, Mobily) with accordance to Cisco business objectives
• Instrumental in hand holding and leading key partners to achieve prestigious Cisco Certifications and specializations like CMSP
• Diligently participated in handling Mobily Joint Marketing and Sales Agreements with pipeline of USD 25M in FY14
• Decisive role of spearheading development of different services and solutions with Mobily and STCAS like MPLS-VPN, IaaS, and HCS
• Guided virtual teams to deliver several PVT workshops (Collaboration Arch, Enterprise Arch, Security, Datacenter Arch) with high attendance and satisfaction score
• Aligned new hires SEs to AWAL and SBM to complete range of Cisco presales activities by actively training and mentoring them
• Actively contributed in presales activities with key accounts by aligning partner teams around potential opportunities
• Carried out the design, development and delivery of several SE Collaboration Bootcamps
• Exemplary efforts in leading audits as technical consultant for Mobily and STC CMSP Cisco certifications
Key Responsibilities as Technical Development Manager, Channel:
• Explored partner growth opportunities and drive efforts to capture tier 1 partner enablement through persuasion, business case presentation, client need analysis, proposal management, and following up till deal closure with the KSA channel team
• Analyzed customer requirements, designing technical implementable solution, plans and changing the requirement into workable technical solutions
• Conducted in-depth analysis, reviewing and interpreting the competition of product technical details of different companies to fine-tune strategies and escalate business volumes
• Supported the sales effort for new business development; provided pre-sales support for opportunities in the across verticals Initiated by measure to conclude the project on time and within budget
• Ensured to provide partner technical resources with appropriate products, solutions and architectures training
• Work as channel lead and reference for Collaboration Architecture
Key Accomplishments as Network Consulting Engineer:
• Performed exceedingly well across various projects like: University of Dammam, Zain IPCC support, Zain-Nigeria design workshop leading to receiving of noteworthy several awards.
• Meticulously pursued and led the delivery of Unified Communications projects entailing
- SABIC KSA dial plan, SABIC Consolidated UC on UCS Cluster design and implementation, Aramco North Park and Upstream UC Design and implementation, SABIC UC Optimization 2009/2010/2011,
- STC/NEMO Mini- Contact Center design and implementation, OCP (Morocco) UC Management/ Mini- Contact Center/Fax Server Solution Design, KAPSARC UC Design review, NGHA UC, RSAF VoIP
• Successfully planned and delivered different customer design workshops and knowledge transferee sessions in KSA, Morocco, Nigeria, Egypt, Qatar, UAE
• Successfully supported/delivered several Unified Communications design, implementation and optimization projects for: Zain, Mobily (IPT 2000+ users), Mobinil-Egypt (IPT 2000+ users), SABIC (5000+ users), University of Dammam (2000+ users), Zain-Nigeria (1500 users), Derayah (20 agents), Dubai World, STC
• Outstanding role in supporting and delivering Unified Communications design, implementation and optimization projects for the following
- Zain, Mobily (IPT 2000+ users), Mobinil-Egypt (IPT 2000+ users), SABIC (5000+ users), University of Dammam (2000+ users), Zain-Nigeria (1500 users), Derayah (20 agents), Dubai World, STC.
• Active member of different Cisco Virtual Teams
• Individually mentored and trained individuals to develop and apply their technical skills to achieve Cisco certifications; coached interns on university projects
• Distinction of registering and successfully completing several top-level certificates: ITIL Foundation, CCNP, CCVP, CSE, CQS, CCIE voice written, and preparing for the lab exam
Key Responsibilities as Network Consulting Engineer:
• Collaborated with the “UC Practice” team covering UC technologies across all emerging markets including but not limited to Middle East, Turkey, South Europe, North Africa, and South Africa, and others
• Proposed architecture approach from business requirements with cost benefit analysis of different alternatives and planned, designed, implemented and optimized secured enterprise voice networks and business driven contact centers
• Capturing and managing the functional and non-functional requirements and translating business needs into system, scope, solution and architecture definition and apply business driven UC solutions by acting as a technical advisor
• Demonstrated strong client consulting skills besides writing technical papers and delivering technical workshops and presentations for Cisco, customers and partners. Responsible for building POCs and training labs
• Driving business profitability by ensure a healthy increase in new Cisco clientele by supporting sales in regularly meeting with key clients at all levels, maintain relationships and negotiate and close deals.
Key Accomplishments:
• Executed functions as Technical Support Engineer by managing the network operations of the largest bank in the region with a network consisting of 500 branches and 1500 ATMs
• Distinguished efforts in making key changes by automating daily statistical reporting using PHP based tools leading to improved network operations
• Noted for successfully leading and managing the first implementation of IPT in 6 pilot branches
• Won accolades from management for playing a decisive role in building the largest Cisco IPCC deployment in the region (400 agents)
Preceding Assignments:
• ARAMCO AGOC-Kuwaiti KGOC (Khafji Joint Operations), Worked as Coop Trainee Khafji (COOP program), Summer 2003- Fall 2004
Trainings & Certifications: • Attended several Communications Skills Workshops and Advanced Consulting Skills workshops • Enrolled in intensive internship program at Cisco focusing on the development of: • Technical Skills (Cisco focused Technologies), • Business and sales skill, • Presentation and communication skills, • Teamwork, cultural, and environment skills • Sales/ Pre-Sales • Architectural design for DC, Collaboration, Enterprise Networks, Security. • Channel and Partner Programs: Enablement, Auditing, Business Modeling, • Technical Consulting: Transactional and Subscription services • Certifications: CCNA, CCNP, CCVP, CSE, CQS, MCSA, MCSE, ITIL