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Omar Alamri, Customer Service Specialist

Omar Alamri

Customer Service Specialist·Saudi Ground Services Company

Saudi Arabia

Bachelor's degree, Supply Chain Management

Work experience

Total years of experience: 8 years, 9 months

Customer Service Specialist

May 2018 - Present

Saudi Ground Services Company

Riyadh, Saudi Arabia

May 2018 - Present

• Expedited document verification processes to ensure full compliance with
international travel and shipping regulations, minimizing delays and enhancing
customer satisfaction.
• Coordinated with cross-functional teams—including operations, compliance, and
logistics partners—to resolve escalated customer issues promptly and improve
overall service efficiency.
• Managed the development and maintenance of workflow documentation to
standardize procedures, while training new and existing employees on company
policies and best practices, resulting in increased operational efficiency and reduced
error rates.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Warehouse Supervisor

September 2017 - April 2018

Modern Dynamic Construction

Jeddah, Saudi Arabia

September 2017 - April 2018

• Managed warehouse operations, including inventory control, stock handling, shipping,
and dispatch activities, ensuring accuracy and minimizing discrepancies.
• Supervised loading and unloading operations while enforcing safety, quality, and
compliance standards to maintain efficient workflow.
• Coordinated with procurement and logistics teams to ensure timely material
deliveries, resolve supply chain issues, and improve operational efficiency.

Company industry:
Construction & Building
Job role:
Logistics and Transportation

Education

University of Wisconsin–Milwaukee

January 2017

January 2017

Bachelor's degree, Supply Chain Management

United States

College of Technology At Jeddah

April 2011

April 2011

Higher diploma, Electrical Technology

Saudi Arabia

Skills

Oil and Gas
Expert
Oil and Gas
Expert
Aviation
Expert
Aviation
Expert
Business
Expert
Business
Expert
Logistics
Expert
Logistics
Expert
Supply Chain
Expert
Supply Chain
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
SHIPPING AND RECEIVING
Intermediate
SHIPPING AND RECEIVING
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
Certified International Procurement Professional/ Manager (CIPP/CIPM)
Certified International Supply Chain Professional/ Manager (CISCP/CISCM)
International Certificate in Logistics and Transport (CILT)
Certified International Procurement Professional/ Manager (CIPP/CIPM)
Certified International Supply Chain Professional/ Manager (CISCP/CISCM)
Certified International Supply Chain Professional (CISCP)
Feb 2025
Certified International Supply Chain Manager (CISCM)
Feb 2025
Certified International Procurement Professional Manager (CIPM)
Nov 2024
Certified International Procurement Professional (CIPP)
Nov 2024