Omar Al-Bokari

Senior Quality Assurance Consultant at Eastnets

• Jordan - Amman
• My current job since November 2021

•Worked on different Risk, AML & Compliance services including SWIFT (Society for Worldwide Interbank Financial Telecommunication) solutions to standardize and test applications.
•Interacted daily with Development, Project management, Technical Support, Technical Writer and Customer support using Agile-Scrum and Kanban methodologies to deliver best quality and services.
•Created and executed automation scripts using leading tools such as Selenium and Katalon.
•Conducted functional, non-functional and maintenance testing over Webservers using Tomcat (Web Archive), WebLogic and WebSphere (Enterprise Application Archive) application servers.
•Escalated application defects using TFS (Team Foundation Server) bug tracking system.
Links:
- https://www.eastnets.com
- https://www.swift.com
Skills:
#Software Testing #QA/QC #Agile #Scrum #Kanban #StandUps #Functional/Non-Functional Testing #TFS Bugs Tracking #Automation #Katalon Studio #Keywords and Data Driven #Selenium #Java #SQL/Oracle #Linux #Webservers (Tomcat, WebSphere, Weblogic) #API

Senior Quality Assurance Officer at Eastnets

• Jordan - Amman
• January 2019 to October 2021

Senior Quality Engineer & Team Supervisor at Aspire

• Jordan - Amman
• June 2015 to July 2018

www.Gilt.com
• Supervised and delegated tasks to Analysts & Engineers.
• Held training sessions to newcomers in software testing.
• Created a test plan/strategy on project requirements and schedule.
• Tested Web Applications and Mobile Apps (Native, Web and Hybrid). Created and executed automation scripts using leading tools such as Selenium and Appium.
• Recorded software defects with bug tracking system and report defects to software developers.
• Certified quality level of applications from functional, non-functional and regression testing perspective.
• Interacted with development, project management and customer stakeholders using Agile/Scrum methodologies.
• Conducted functional, non-functional and maintenance testing, such as Sanity, Integration, User Acceptance, Negative & Positive, Exploratory, API, Regression, …etc.
Links:
- https://www.slideshare.net/OmarAlBokari/software-testing-112272946
- https://www.gilt.com
Skills:
#Software Testing #QA/QC #Microservices #Agile #Functional/Non-Functional Testing #Test Plan #StandUps #Jira #Jenkins #Github #Automation #Spring Tools #BDD #Maven #JBehave #Selenium #Appium #Java #API #Postman #REST #GraphQL #Fiddler #Charles #JMeter(Training) #Performance(Training)

Research Assistant at West Virginia University

• United States - Morgantown
• May 2014 to March 2018

• Conducted Interviews.
• Transcribed & summarized interviews.
• Prepared interviews.

Research Assistant at Indiana University

• United States - Indiana
• August 2014 to September 2014

• Conducted Interviews.
• Transcribed & summarized interviews.
• Prepared interviews.

Customer Support Supervisor at Aspire

• Jordan - Amman
• December 2011 to July 2013

www.Weightwatchers.com
• Supervised the team to ensure they gave efficient customer support services.
• Delegated tasks.
• Monitored the team’s performance.
• Helped with training and development.
• Handled complaints from staff and customers and reported issues, bugs and solutions to the client.

Customer Support Representative at Aspire

• Jordan - Amman
• June 2009 to November 2011

www.Weightwatchers.com
•Dealt with customers electronically.
•Responded promptly to customer inquiries.
•Handled and resolved customer complaints.
•Obtained and evaluated all relevant information to handle product and service inquiries.
•Communicated and coordinated with internal departments and provided feedback on the efficiency of the customer service process.

Technical Support

• Jordan
• November 2008 to February 2009

Provided customer support by resolving their technical issues via phone and other electronic mediums.