Head
Dulsco
Total years of experience :19 years, 11 Months
, Dubai
•Responsible for day to day operation of Transport Department..
•Oversee all aspects of transportation department with utmost efficiency. Oversee payroll, scheduling, routing and cost control.
•Provide Transport for 11000 staff daily across UAE.
•Gather customer and business requirements as well as transport characteristics.
•Be pro-active in developing operational improvements, focusing on cost reductions and customer satisfaction, and embrace any changes that are implemented with a positive attitude.
•Promote and ensure compliance with transport policies, procedures and legislation.
•Manage costs efficiently ensuring they stay in line with budgets.
•Dealing with all support Departments procurements, Finance, IT, HR.
•Acts a primary investigator in all customer service, operational or performance issues or other partners requiring investigation with follow through to resolution.
•Achievements:
•Saving of 3000000 AED of cost annually.
•Happiness Bus Award from MOHRE Labor Day 2018
•Improve safe enviromnt which resulted reducation of accidents by 40% .
direction on the effective resolution of customer inquiries and complaints in timely manner.
•Interact frequently with customers and proactively seek customer feedback and input.
•Drive efforts to ensure best-in-class service delivery and efficiency in alignment with organizational service and compliance goals.
•Manage key performance indicators (KPI) for service metrics daily, weekly, monthly.
•Foster good relationship with RTA as stakeholder and ensuring all the operations going smoothly as per the SLA.
•Focused on Customers Happiness as it is one of the UAE government targets and improving all customers contact areas to achieve this target.
•Be responsible for safety awareness in all facilities so as to provide excellence service for the customers.
•Tracks, analyzes, and reports performance data on key departmental initiatives.
all aspects of site operations, including inventory management, staffing, training, monitoring site KPIs etc.
•Worked closely with senior leadership to design comprehensive site safety plan; established performance metrics, implemented weekly training sessions, and developed a mandatory safety briefing for all site visitors.
•Ensured compliance with all policies and procedures through regular management, staff meetings, audits, etc. Worked within RTA SLA to provide the services as per the rules and policies.
•Communicated with Stakeholders in JAFZA Jebel Ali Free Zone and other organizations to meet companies and individual customer's needs.
•Continuously evaluated and improved business processes/practices to enhance the customer experience and satisfaction.
for single handedly managing a staff of over 400 with fleet of more than 200 vehicles.
•Synchronized mode of transportation to facilitate the airline customer catering uplifts and ensure all other human resources required are made available in time matching the already established schedule for flights at Dubai International Airport.
•Handled the contracts with different services providers, ensuring cost effectiveness, provisioning for more than one options to avoid over dependence while inspecting the quality of services provided overseeing matters including vehicle maintenance, cleanliness and hygiene, rentals, fuel, insurance etc.
•Ensured the SOPs have been followed during the operation and all Safety process are maintained, reviewed all safety documents and ensure they are updated as EHS Dep. targeted, sharing with EHS all Safety issues and concerns to solve them within projects.
•Ensure the operation is fully compliant with legislation and company best practice for all aspects of the transport function; procedure and policy, Working Time Directive, defect procedures etc.
•Establish and maintain healthy working relationships with new and existing clients.
•To ensure the department provides a quality first class service to the customer(s) and reports any issues affecting this to the Customer Service Teams with timely, informative and accurate information.
the overall operation of taxis at Dubai Airport Terminals, ensuring exemplary customer service while professional representing Dubai Taxi to various stakeholders and key business influencers at Dubai Airport.
•Coordinating between different departments, providing available options for all shift timings, and creating a roster accordingly. Creating schedules for drivers and preparing plan of action accordingly.
•Supervising the inventory of spare parts for different vehicles, ensuring that all the vehicles are in working condition and have been regularly serviced.
•Tracking all the transportation vehicles through GPS for safety.
•Researching the market for buying new vehicles according to the demand.
•Conducting training workshops on emergency first aid for the drivers and employees.
•Creating detailed reports on vehicle performance, mileage, driver performance, etc., at the end of the month and supplying them to the higher management for analysis.
the overall passenger bus service by analyzing available statistical data and reports ensuring passenger safety, availability of buses, and efficiently managing passenger load.
•Revised the capabilities of the staff, studied the nature of tasks provided by them, and devised training programs for them to provide better customer service while offering efficient transportation.
•Researched and advised about new destinations which would help the company increase its fleet’s operational efficiency while earning more revenues.
•Adjusted the ticket prices for passengers while keeping various aspects of operational cost, profitability, and passenger convenience in context.
•Maximized optimum utilization of resources by calculating costs, cut unnecessary expenditures, defining routes for maximize operational efficiency of buses, and overcome issues that would result in or wastage.
the daily transportation operations of school including tasks such as: assigning tasks to drivers, implementing safety procedures, handling the financial accounting, overseeing vehicle repairs and maintenance, coordinating shipments, and training staff.
•Member of preparation team for Emirates Transport Annual Ceremony, Emirates Tournament, and national competitions.
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