Bank Teller
NATIONAL MICROFINANCE BANK
مجموع سنوات الخبرة :1 years, 9 أشهر
• Explained bank services, financial products and applicable fees to customers.
• Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.
• Responded and assisted customers with account inquiries and updates.
• Assisted with loan applications, guiding on procedures and process.
• Answered customer queries about product prices, product availability and service changes.
• Ofered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Built rapport with customers through courteous and professional communications.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
• Followed scripts and processes to uphold brand standards.