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Omar Nawaf Ahmad Alsalem, Leasing Officer

Omar Nawaf Ahmad Alsalem

Leasing Officer·Property Shop Investment

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 3 years, 8 months

Leasing Officer

December 2014 - December 2015

Property Shop Investment

Abu Dhabi, United Arab Emirates

December 2014 - December 2015

•Present properties and provided amenities in a positive light to prospective tenants.
•Act as a landlord for property owners and help them navigate the property market.
•Advertise available properties using a variety of media and promoting materials.
•Determine the needs, living standards and economic viability of prospect customers.
•Confirm rental application data and personal references.
•Stay knowledgeable of the property market status.

Company industry:
Real Estate
Job role:
Sales

Senior Customer Service Representative

December 2013 - December 2014

Etisalat

Ajman, United Arab Emirates

December 2013 - December 2014

-Handle and resolve customer complaints .
-Respond promptly to customer inquiries .
-Record details of inquiries, comments and complaints .
-Record details of actions taken .
-Maintain customer databases .
-Follow up on customer interactions .
-Enter new customer information into system.
-Update existing customer information.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Advisor

July 2012 - August 2013

Zain Telecommunication

Amman, Jordan

July 2012 - August 2013

-Handle and resolve customer complaints .
-Respond promptly to customer inquiries .
-Record details of inquiries, comments and complaints .
-Record details of actions taken .
-Maintain customer databases .
Identify and escalate priority issues.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

sales

June 2009 - October 2009

Sharks Group of Companies

United States

June 2009 - October 2009

-listening to customer requirements and presenting appropriately to make a sale.
-responding to incoming email and phone enquiries.
-acting as a contact between a company and its existing and potential markets.
-negotiating the terms of an agreement and closing sales.
-negotiating on price, costs, delivery and specifications with buyers and managers.
-checking quantities of goods on display and in stock.
-attending team meeting and sharing best practice with colleagues.

Company industry:
Sales Outsourcing
Job role:
Sales

Education

University of Jordan

February 2012

February 2012

Bachelor's degree, Marketing

Jordan

GPA (point): 2.65 out of 4

GPA (point): 2.65 out of 4

I graduated from University of Jordan in marketing section , with a good rate , during university in 2009 i traveled to USA with Work and Travel program (Cultural Exchange) to know their habits , knowledge and to improve my skills.

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Ability of fast learning.
Expert
Ability of fast learning.
Expert
Ability of working individually or with team.
Expert
Ability of working individually or with team.
Expert
computer skills
Intermediate
computer skills
Intermediate
Online Marketing
Intermediate
Online Marketing
Intermediate
Negotiaion
Expert
Negotiaion
Expert
Negotiaion
Expert
Negotiaion
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Google Adwords, Interet Marketing
Dec 2015 - Dec 2016
Handling Angry Customers
Aug 2012

Training
PPC – SEM Course, (2015 December 1 – 2015 December 15)
Digital Marketing Institute
Dec 2015

Hobbies and interests

Swimming , Football