Helpdesk Support
Interserve
Total years of experience :10 years, 8 Months
Received issue and follow with technician team
To resolving tickets within SLA for VIP customers.
Troublshooting & update logs with progress of solution and interact, with customer to provide and process information
A. Team Leader - Dealing with the problems of pre-paid customers, currently continues to work with Zain.
B. Acting supervisor for 3 months.
C. HD manual documentation project (reference documentation).
D. IDMS user level 1 for HD budget.
E. Manage the monthly evaluation for HD agents.
F. Trainer for new marketing users (male & female) 4 patches in 2012.
In Call Center:
A. I worked at a call center customer service company Zain Saudi Arabia 959 for two years to the date of March 2010.
B. The best employee for 5 months.
C. Acting team leader for 6 months.
In CS-Helpdesk:
A. I worked as agent responsible for all issue for Zain Internet MBB lunch.
B. Trainer for recruits to MBB team.
C. The best employee in 2010, 2011.
D. Acting team leader for 5 months.
E. Handling CITC Complaints.
F. Acting team leader for prepaid team 2 months.
worked asCommunication Technician )
He holds a diploma in communication and good grade rate 3.34 5.00 (during which I learned the following: Digital basics - the basics of communications - mobile phone network - Electronics - telephone switches) for two years after the program received training in Saudi Telecom department network engineers
