System Support\ Administrator
CBS
Total years of experience :9 years, 10 Months
Clients Support for all Kering Group : Gucci, Bottega Veneta, Saint Laurent
Responsible for AirWatch to manage Clients Mobiles
Provided technical assistance to customers on inbound telephone tech support calls.
Walked customers through step-by-step process for troubleshooting hardware
Travelling to client sites to help with installs, deployment, and troubleshooting
• Installation of windows 2008, Configuring DNS, DHCP and Active directory.
• Outlook configurations and support
• Hardware and Microsoft support for the Client machines.
• Installation and Raid configuration of Windows server 2003 and 2008.
• Through a centralized server offered remote desktop support
• Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
• Created and updated P2P application patches and updated business applications via remote desktop connection
• Assisted end users in the resolution of their software and hardware issues
• Collaborated with appropriate technical personnel to manage system implementation
• Identified and implemented prompt solutions to root causes of technical errors
• Part of research and development team that evaluated applications
• Developed online training for customers and company employees
Managed daily admin server functions such as recovery back-up and upgrades
· Assisted end users in the resolution of their software and hardware issues
· Collaborated with appropriate technical personnel to manage system implementation
· Identified and implemented prompt solutions to root causes of technical errors
· Part of research and development team that evaluated applications
· Developed online training for customers and company employees
Computer Science
