Omar Arafa

account manger of alfuttaim services center included accounts, sales, and apply

Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;

Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them;

Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;

Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;

Ensure clients’ demands to be satisfied;

Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;

Conduct assessments of clients’ credibility and perform billing duties at their requests;

Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction;

Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;

Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;

Prepare and make report on market analysis, competitor analysis and market trends;

Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;

Ensure that clients know to use the services and provide assistance if necessary;

Manage and provide assistance in managing or maintaining accounts of strategic clients.

Gain new customers
Make all kind of work report ( Daily\ Weekly\ Monthly \ Yearly
Use new strategies to convince to customers to work with us
Full knowledge of the shipping lines and the necessary conditions
Mange a marketing campaign from A to Z
Having the flexibility to call the new customers

Meeting and greeting clients
Booking meetings
Arranging couriers
Keeping the reception area tidy
Answering and forwarding phone calls
Screening phone calls
Sorting and distributing post