Regional Service Desk Manager
Oxfam
مجموع سنوات الخبرة :14 years, 10 أشهر
Regional Lead IS Specialist for MEEECIS Region to support more than 28 office in IT infrastructure and service delivery according to highest standards within emergencies and areas of conflicts
-Service desk support for offices located in Middle East & Commonwealth. -Supervise system for logging calls. and system monitoring. -Supervise team of Service Desk technicians. -Administrate Windows Server 2012/2008 roles. -Administrate Lotus Notes Domino -Setup LAN network and infrastructure -Setup wireless network with high security.
design network topologies and supervise installation, train employees to gain new skills, troubleshoot and repair servers and internet links, provide Data Service and Internet Service for different locations
designed reliable backup system for daily financial operation with recovery contingency plan for emergency crashes, in addition to maintain day to day accounting system for entering data.
Design network infrastructure and supervise building and installation of systems, and administrating over 750 customer.
integration of Information Systems into successful business