Omar Assaf, Regional Service Desk Manager

Omar Assaf

Regional Service Desk Manager

Oxfam

Location
Lebanon - Bekaa
Education
Bachelor's degree, BA in Mangement of Information Systems
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

Regional Service Desk Manager at Oxfam
  • Lebanon
  • My current job since April 2017
Regional Lead Information System Specialist at Oxfam
  • Lebanon - Beirut
  • April 2016 to March 2017

Regional Lead IS Specialist for MEEECIS Region to support more than 28 office in IT infrastructure and service delivery according to highest standards within emergencies and areas of conflicts

Regional IT Officer at Oxfam GB
  • Lebanon - Beirut
  • July 2014 to March 2016

-Service desk support for offices located in Middle East & Commonwealth. -Supervise system for logging calls. and system monitoring. -Supervise team of Service Desk technicians. -Administrate Windows Server 2012/2008 roles. -Administrate Lotus Notes Domino -Setup LAN network and infrastructure -Setup wireless network with high security.

Technical & Support Manager at HISP
  • Lebanon - Bekaa
  • February 2012 to June 2014

design network topologies and supervise installation, train employees to gain new skills, troubleshoot and repair servers and internet links, provide Data Service and Internet Service for different locations

Project Manager at Hajar Exchange
  • Lebanon - Bekaa
  • August 2011 to February 2012

designed reliable backup system for daily financial operation with recovery contingency plan for emergency crashes, in addition to maintain day to day accounting system for entering data.

Network Administrator at C-SPIKE computer & internet service
  • Lebanon - Bekaa
  • June 2009 to June 2011

Design network infrastructure and supervise building and installation of systems, and administrating over 750 customer.

Education

Bachelor's degree, BA in Mangement of Information Systems
  • at lebanese International University
  • July 2008

integration of Information Systems into successful business

Specialties & Skills

Operating Systems
Network Building
Servers
Wireless
Mikrotik
wireless security
format and installing computer operating systems
mikrotik wireless and server setup
security
domain controller
Active directory
IBM Lotus Domino
windows server 2012

Languages

Arabic
Expert
English
Expert

Training and Certifications

CCNA implementation (Training)
Training Institute:
Bahaa El-Deen Institution
Date Attended:
October 2007
techical (Training)
Training Institute:
Bahaa El-Deen Institution
Date Attended:
October 2007

Hobbies

  • soccer
    win couple trophies with local town team.