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Omar Awwad, Patient Access and Registration Team Lead

Omar Awwad

Patient Access and Registration Team Lead·Military medical City Hospital

Qatar

High school or equivalent, Finance

Work experience

Total years of experience: 11 years, 10 months

Patient Access and Registration Team Lead

February 2025 - Present

Military medical City Hospital

Doha, Qatar

February 2025 - Present

• Supervise daily operations of patient access and registration staff,
ensuring efficient workflow and compliance with policies and procedures.
• Provide leadership, coaching, and support to front-line registration staff.
• Monitor staff performance and productivity; assist with performance evaluations.
• Address and resolve escalated patient or provider issues professionally.
• Train new staff and provide ongoing education and updates to current
team members.
• Monitor registration metrics and quality assurance reports; identify areas
for improvement.
• Assist in scheduling staff coverage and approving time off requests.
Company industry:
Medical Hospital

Patient Service Supervisor

January 2022 - Present

Aman Hopsital

Doha, Qatar

January 2022 - Present

Managing workflow for all outpatient facilities. (pre-opening phase)
* Configuring and fixing system issues with IT department based on daily dry
runs.(pre-opening phase)
* Coordinating and supervising all activities in an outpatient facility.
* Provide doctor’s clinic schedule on the system based on the leaves and duties
sent from medical office department.
* Ensure staff covers all outpatient areas during working hours and provide staff
schedule.
* Approve billing requests for refunds in case of wrong entry or unperformed
services.
* Report at the end of the day appointments and procedures done.
Company industry:
Medical Hospital
Job role:
Engineering

Outpatient Supervisor

January 2022 - January 2025

Aman Hopsital

Doha, Qatar

January 2022 - January 2025

• Provides coaching and guidance for performance improvements and
developments to all customer service representative.
• Strategizing and monitoring the daily activities of customer service operations.
• Providing the Customer Services Manager and supervisory colleagues with
effective management information that will identify areas for improvement.
• Investigating and solving customer service complaints.
• Maintaining and observing a high degree of professionalism, ensuring
confidentiality at all times.
Company industry:
Medical Hospital
Job role:
Administration

Patient Service Supervisor

August 2017 - January 2022

Clemenceau Medical Center

Beirut, Lebanon

August 2017 - January 2022

Provides coaching and guidance for performance improvements and
developments to all customer service representative.
* Strategizing and monitoring the daily activities of customer service operations.
* Providing the Customer Services Manager and supervisory colleagues with
effective management information that will identify areas for improvement.
* Investigating and solving customer service complaints.
* Maintaining and observing a high degree of professionalism, ensuring
confidentiality at all times.
Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Communication Officer

August 2014 - August 2017

clemenceau medical center

Beirut, Lebanon

August 2014 - August 2017

Verify patient’s medical insurance details and levels of cover prior to admission
and ensure that patients are fully aware of the extent of their cover.
* Ensure telephones are answered promptly in a polite and professional manner
and using tact and discretion when dealing with telephone enquiries from
customers.
* Manages patient placement throughout the facility via assigning beds, arranging
transport and notifying physicians of patient arrivals.
* Be competent with entry of payments via Cash Drawer routine in and balance all
payments at end of shift.
PROJECTS ACCOMPLISHED/OR EXTRA CURRICULAR ACTIVITIES
Company industry:
Medical Hospital
Job role:
Marketing and PR

Admissions and Communication Officer

August 2014 - August 2017

clemenceau medical center

Beirut, Lebanon

August 2014 - August 2017

• Be competent with entry of payments via Cash Drawer routine in and balance all
payments at end of shift.
Company industry:
Other Healthcare Services
Job role:
Information Technology

Education

IFA Institute

March 2018

March 2018

High school or equivalent, Finance

Lebanon

courses: Certificate: Certified Advanced Financial Modeler

Modern University for Business and Science

September 2017

September 2017

Bachelor's degree, Finance

Lebanon

courses: Certificate: Certified Advanced Financial Modeler

Rawdah High School

June 2013

June 2013

High school or equivalent, Economics

Lebanon

courses: Certificate: Certified Advanced Financial Modeler

Rawdah High School

June 2013

June 2013

Bachelor's degree, Finance

Lebanon

Skills

Auditing
Expert
Auditing
Expert
Finance
Expert
Finance
Expert
Accounting
Expert
Accounting
Expert
Staff Supervision
Expert
Staff Supervision
Expert
Customer Care
Expert
Customer Care
Expert
BILLING
Expert
BILLING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
WORKFLOW ANALYSIS
Expert
WORKFLOW ANALYSIS
Expert
COACHING
Expert
COACHING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
BALANCE
Expert
BALANCE
Expert
INSURANCE
Expert
INSURANCE
Expert
SAFETY
Expert
SAFETY
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL MODELING
Intermediate
FINANCIAL MODELING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Certificate: Certified Advanced Financial Modeler