Omar Baksh

Built outbound pipeline through cold calls, email campaigns, LinkedIn prospecting, and referrals.
Conducted customer discovery sessions to understand operational challenges, customer experience goals, and technical requirements.
Sold and presented cloud-based and SaaS solutions, including Microsoft infrastructure services, AWS cloud, IT Service Management, unified communications, and business applications.
Booked qualified meetings and handed opportunities to Account Executives and leadership.
Qualified inbound and outbound leads through discovery calls and needs assessment.
Generated leads using tools like Apollo, RocketReach, LinkedIn Sales Navigator & Lusha.
Supported RFP/RFI/RFQ responses, proposal development, scoping, and pricing coordination using various tools like MS Office, Canva and Qvidian.
Managed HubSpot to document requirements, track opportunities, and produce weekly, monthly, and quarterly pipeline reports and forecasts.
Coordinated with presales, delivery, support, marketing, and management teams to ensure smooth handover post-sale.
Represented the company at client meetings and industry events to generate leads.

Responsible for end-to-end proposal development process for IT Recruitment/ Staffing, IT
managed solutions, including cloud, infrastructure, website development and business applications
for the region of Canada.
Assisted in gathering and documenting business and technical requirements in collaboration with
sales, presales, and delivery teams.
Contributed to the preparation of proposals, RFP/RFI/RFQ/EOI responses, solution descriptions, and
supporting documentation aligned with client requirements.
Coordinated solution walkthroughs and proposal presentations for prospective clients, ensuring
clarity and alignment with customer expectations.
Worked closely with internal stakeholders across sales, service delivery, support, and management
to ensure accurate scoping, pricing inputs, and timely submissions.
Maintained proposal-related data and opportunity information using HubSpot, supporting lead
qualification, tracking, and reporting.
Supported renewals, upsell proposals, and new business submissions, contributing to 20-30%
year-over-year revenue growth.