Specialist (Commercial & Investment Department)
Roads & Transport Authority (RTA)
مجموع سنوات الخبرة :20 years, 6 أشهر
Responsibilities:
- Manage and supervise the commercial activities (retail and advertisements) in
RTA Metro, Buses, and Marine Networks.
- Supervise the commercial contracts management process and develop reaction
plans.
- Develop RFPs for retail activates (shops, kiosks, ATMs, Vending Machines, etc.)
- Develop and prepare regular reports to higher management about the
performance of the commercial activities.
- Identify new business initiatives and opportunities to enhance the revenue stream
from commercial activities.
- Develop and prepare internal commercial policies and manuals to manage the
commercial activities.
Develop and prepare regular reports on billing for consumer clients as well as
individual bulk clients.
- Develop and prepare monthly forecasts related to cashflow anticipated.
- Ensure effective and efficient collection of cash from major developers and B2C
customers billing.
- Develop monthly reports on account adjustment and waivers and sales by region.
- Develop on-going potential competitor analysis and identify new trends in other
utility companies’ activities and services in the region.
Manage, supervise, and monitor clients contract
- Control the procurement department and opening tender.
- Identify policy requirements for security, administration and procurement.
- Coordinate the Administration activities of Emicool to reflect emerging company
policies and processes.
- Provide full support to Director Support Services in all customer complaints.
- Oversee the reception, security, logistics and store functions to ensure that an
adequate supply is available to meet current and future requirements and plans.
- Ensure optimal use of the systems to promote efficiency of Emicool’s operations.
- Works closely with outside governmental and non-governmental organizations to
provide information, meet legal and governmental requirements and ensure that
the relationships with Government and non-government organizations are
maintained at a level to benefit Emicool and its operations.
Lead and manage indoor & outdoor sales (wholesales & retail sales).
- Identify target sales for the showrooms & whole sales
- Manage and enhance effectiveness and efficiency of Support Services (HR, IT
and Finance), by improving coordination and communication between support
and business functions.
- Oversee overall financial management, planning, systems and controls.
- Management of agency budget in coordination with the Executive Director.
- Development of individual program budgets
- Payroll management, including tabulation of accrued employee benefits.
- Disbursement of checks for agency expenses.
Lead and Manage sales and customer service activities and staff competences to
optimize and sustain sales performance, profitability and customer satisfaction.
- Develop regular reports on sales, costs and business performance
- Manage, motivate, recruit, train new staff.
- Implement advertising and promotional strategy and activities.
- Implementing special promotions, displays and events.
- Managing stock levels and making key decisions about stock control.
Manage and supervise a team of 30 sales representatives (2 team leaders and
28 sales representatives).
- Develop strategies for centers based on supply and demand analysis.
- Manage and supervise deliverables of sales, targets, customer relationships, etc.
Running the training on (2 sell) program for the new staff.
- Develop and prepare weekly reports about business performance, sales, and
targets.
- Manage and lead the sales activities.
Conduct trainings to point of sales on Orange services, products, offers and
projects.
- Launched the project of Independent POS’s covering all cities in Jordan.
Selling Orange products to Military and Public Security.
Supervise staff working hours.
- Solve customers’ complaints and issues.
- Train new employees on how to deal with the customers.