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omar baydoun, Customer Experience Intern

omar baydoun

Customer Experience Intern·Azadea

Lebanon

Bachelor's degree, Business Marketing

Work experience

Total years of experience: 0 years, 8 months

Customer Experience Intern

December 2025 - Present

Azadea

Beirut, Lebanon

December 2025 - Present

• Resolved customer complaints and inquiries to ensure satisfaction, and reviewed customer feedback, ratings, and service
performance to support continuous improvement.
• Managed out of stock and drop-shipping reports to support inventory and service operations.
Company industry:
Retail & Wholesale

Brand Intern

July 2025 - July 2025

Transmed

Beirut, Lebanon

July 2025 - July 2025

• Observed brand division into food and non-food categories as well as product allocations across different channels.
• Learned handling of expiries and promotions.
Company industry:
FMCG

Social-Behavior Educational Researcher

January 2023 - January 2023

CITI program:

Beirut, Lebanon •Remote

January 2023 - January 2023

• Fullfilled required training in research ethics, informed consent, and human subjects protection.
Company industry:
Other Healthcare Services

Social Worker

January 2023 - January 2023

Ajyaloona NGO

Beirut, Lebanon

January 2023 - January 2023

• Assisted with local community programs focused on youth development and resource distribution.
Company industry:
Market Research

Inbound Marketing

January 2023 - January 2023

HubSpot Academy

Beirut, Lebanon •Remote

January 2023 - January 2023

• Gained practical expertise in inbound strategy, content marketing, and lead nurturing.
Company industry:
Primary, Prep, & Secondary School

Education

Lebanese American University (LAU)

May 2025

May 2025

Bachelor's degree, Business Marketing

Lebanon

Skills

BUSINESS MARKETING
Intermediate
BUSINESS MARKETING
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
ETHICAL RESEARCH
Intermediate
ETHICAL RESEARCH
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate

Languages

English
Beginner
Arabic
Beginner

Hobbies

  • Skiing