Reporting Analyst
Accenture
Total years of experience :21 years, 10 Months
- Reports collection activities for Microsoft Worldwide Online Credit Services
- Responsible for planning, preparation, coordination, validation, and submission of ad-hoc and time sensitive collection requirements to ensure requirements are tasked to the appropriate collection platform
- Managing all collection requirements, periodically reviewing databases, developing all-source collection strategies to address intelligence gaps, creating collection postures and assessing collection efficiency, conducting source citation analysis, outreaching to improve collection
- Proficient in utilizing computer applications and intelligence related automation to support analytical efforts and product development
- Uses SQL Server 2012, SSRS, SSIS, SAP, Karnak, Project Management
- Provided detailed analytical and reporting on several systems such as Global Data Warehouse Workforce Reporting, HR Dashboard, Online Service Center, E-recruitment Staffing, Non-Employee Management System, Human Resource Management System Asia/EMEA, Global Learning Management System
- Provided assistance in the management of the flow of information needed to monitor, enrich, and influence the business' decision process
- Provided support in maintaining a rigid system of internal controls in the record-to-report process, ensuring compliance of head office reporting requirements, and providing the pertinent information reports to facilitate the needs of the business.
- Emails sent both directly to personal inbox or in public mailbox were answered within 24 hours upon receipt
- 100% logging of all incoming requests such as enquiries received over the phone, MOC, direct email
- Maintained SLA of 100% and above every month.
- Proper OSC case management on opening, assigning, checking and closing
- Prepared, reviewed, and posted EMEA and APAC standard/scheduled reports on a daily, weekly, monthly, quarterly, biannually basis
- Performed process reviews/enhancement/streamlining and UAT system testing
- Coordinated with the implementation of reporting changes, which includes submission of comprehensive business specifications where technology enhancements are required, providing training and user testing resources to test enhancements
Reports key performance metrics of Citibank on Australia Bank Cards Citigold, Suncorp, BOQ, China Bank, Hong Kong Bank Cards Citigold G3, Guam Bank Cards, Indonesia Bank Cards Citigold, India Chennai Gurgaon Mumbai Assets Bank Cards Citigold, Japan Retail Bank Bancards Diners Citigold, Korea Bank Cards Citigold, Malaysia Bank Cards Citigold, Philippines Bank Cards Citigold, Singapore Bank Cards Citigold, Taiwan Bank Cards Citigold G3, Thailand Bank Cards Citigold, Vietnam Bank Cards Citigold.
Installed and configured Dell PowerEdge 2900, Nera Fleet77, Windows 2003 Server, AMOS 8.4.21_27, Sybase 8.0, Lotus Domino Sever 7.0.2, Rydek 7.6.2, Veritas Backup Exec 10, Charto Oceanmaster 2.7.3 at KiteArrow-Japan, OspreyArrow-China, MandarinArrow-China, PetrelArrow-Canada, FinchArrow-Brazil, AvocetArrow-Argentina, SKSMosel-Portugal, JacamarArrow-Brazil, GullArrow-Germany, IcelandCement-Finland, ShetlandCement-Sweden, MargoCement-Norway, OrkneyCement-Bahamas, CozumelCement-NewOrleans, CembayCement-Turkey, CemconCement-Carribean
PREDICTIVER DIALERS: Stratasoft, Touchstar, Five9, Asterisk
Monitor and actively challenge outbound staffing levels to improve dialer efficiencies and financial performance; review, analyze and report agent dialer production while creating strategic recommendations for enhancement; Excellent in SQL query and data translation skills and Heavy Data Base Management Knowledge; Support the entire enterprise in campaign and dialer management, lead segmentation, calling strategy and other dialer campaign management duties as they occur; Controls the ability of all outbound sales agents to perform at levels that meet budget and other metric expectations. Have excellent logical reasoning and multi-tasking skills, strong oral and written communication skills, and the ability to communicate results, status, issues, ideas, etc to upper management.
- Installs, configures, & administers Microsoft Windows 2000 Advanced Server: Active Directory Sites and Services, Disk Management Tools (Backup, Disk Quota), Group Policy, Internet Information Server, Dynamic Volume Management (Mirrored, Striped Disk Volume), Routing and Remote Access Service, Windows Terminal Services;
- Manages CosmoCall Universe: Domain Controller, Agent Interaction Server, Predictive Dialer Server, Webserver, Automatic Call Distribution Server, Voice Over Internet Protocol Connection Server;
- Setup Compaq Proliant ML350;
- Setup GFI Faxmaker for Microsoft Exchange Server 2000;
- Setup Microsoft Internet Security and Acceleration Server 2000;
- Programmed Customer Relation Management Applications for: Hong Kong Shanghai Bank, Standard Chartered Bank, Unionbank, and Philippine Long Distance Telephone Company;
-Installs, configures, & administers Microsoft Internet Information Server and Microsoft SQL Server 2000;
Implemented Lotus Notes Client in San Miguel Beer Production Brewery Davao, San Fernando Pampanga, Mandaue Cebu
- Installed and configured software such as Lotus Notes, Norton Antivirus, McAfee, SAP, Windows NT/2000 at San Miguel Corporation Head Office
- Setup and troubleshoot computers, hubs, Internet, laptops, networks, and printers. Cleaned computer virus