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Omar El Jaroudi, DIRECTOR, OPERATIONS & CLIENT ENGAGEMENT

Omar El Jaroudi

DIRECTOR, OPERATIONS & CLIENT ENGAGEMENT·Jones Lang LaSalle (JLL) MENA

Saudi Arabia

Master's degree, Business Administration

Work experience

Total years of experience: 23 years, 1 months

DIRECTOR, OPERATIONS & CLIENT ENGAGEMENT

January 2023 - Present

Jones Lang LaSalle (JLL) MENA

Riyadh, Saudi Arabia

January 2023 - Present

• Driving strategic Facility Management (FM) consultancy and advisory services across MENA region,
achieving significant business growth and delivering impactful solutions for a diverse real estate
portfolio exceeding 300, 000 sqm annually
• Orchestrating end-to-end department operations, encompassing business development, client
relationship management, solution development, project delivery, and operational optimization,
ensuring alignment with client objectives and maximizing asset value
• Directing and delivering complex engagements across diverse asset classes (office, retail, residential,
hospitality, mixed-use)
• Demonstrating mastery in bid preparation, mobilization, and comprehensive project management
throughout the asset lifecycle: Design, Development, Construction, Handover & Transition, Operations
• Key Riyadh, KSA NEOM, KSA Riyadh, KSA

Company industry:
Real Estate

SENIOR FACILITIES MANAGEMENT CONSULTANT

November 2021 - January 2023

DG Jones and Partners

Riyadh, Saudi Arabia

November 2021 - January 2023

• Provided FM consultancy and advisory services in the public and private sectors, covering the full
asset lifecycle
• Executed and oversaw consulting assignments varying in size and complexity
• Participated, supported, and co-led client pitches, presentations and workshops
• Supported the development of the wider company business through engagement and collaboration
with colleagues from other departments while raising the client awareness of the company brand
• Built on existing / new client relationships and co-led client communication in a professional and
strategic manner
• Key Projects:
◦ Riyadh KSA - Scope: Makkah, KSA - Scope:
◦ Al Batha, KSA - Scope: Client: Zakat, and
Authority (ZATCA), Client Rep: AECOM
◦ NEOM, KSA - Scope: Client: NEOM
◦ Jeddah, KSA - Scope: Client : ROSHN
◦ NEOM, KSA - Scope: OPEX Costing, Client: NEOM

Company industry:
Construction & Building

Deputy General Manager, Facilities Management

November 2020 - October 2021

Zahran Operation & Maintenance

Riyadh, Saudi Arabia

November 2020 - October 2021

• Oversaw a broad portfolio of prestigious public and governmental FM contracts, notably in the education and healthcare sectors
• Supported and guided project management teams in enhancing operating performance and KPIs
• Developed customer-focused Operation & Maintenance plans and FM policies & procedures
• Provided FM consultancy and advisory services to clients on operating procedures, energy management, asset management and lifecycle cost analysis
• Managed project budgeting and allocation of physical and human resources
• Supported Tendering Department in preparation and submission of new bids and proposals
• Projects undertaken:
- Operation & Maintenance and Janitorial Services of Infrastructure and Service Facilities (Lot 3), Princess Nourah bint Abdulrahman University (PNU), Riyadh, KSA - Contract Value: SAR 217 Million (USD 58 Million), Client: PNU / Ministry of Education (MOE), Consultant: Specialist Group
- Operation & Maintenance for the Riyadh Bus Network Total Facilities Management, Riyadh, KSA - Client: Royal Commission for Riyadh City (RCRC)
- Operation & Maintenance and Development of Al Manar Residential Complex, Riyadh, KSA - Contract Value: SAR 42 Million (USD 11 Million), Client: Royal Air Defense Forces
- Operation & Maintenance of Girls Campus, King Saud University (KSU), Riyadh, KSA - Contract Value: SAR 192 Million (USD 51 Million), Client: KSU / MOE
- Operation & Maintenance of King Saud bin Abdulaziz University for Health Sciences (KSAUHS), Riyadh-Jeddah-Ahsa, KSA - Contract Value: SAR 640 Million (USD 171 Million), Client: National Guards Technical Affairs
- Maintenance Services of King Abdullah bin Abdulaziz University Hospital (KAAUH), Riyadh, KSA - Contract Value: SAR 67 Million (USD 18 Million), Client: KAAUH / PNU / MOE

Company industry:
Facilities & Property Management
Job role:
Consulting

FM OPERATIONS MANAGER

November 2019 - October 2020

EMCOR Facilities Services (EFS)

Riyadh, Saudi Arabia

November 2019 - October 2020

• Lead the Facilities Management Managing Agent (FMMA) consultant team responsible for evaluating and enhancing FM Service Providers’ operating performance throughout the project phases:
• Ensured FM Service Providers proper upkeep of Client property (around 1, 350 school/ educational buildings and facilities) through regular inspections and reporting as well as the preventive and corrective maintenance’s work orders through Computer-Aided Facility Management (CAFM) system in line with contractual Service Level Agreements (SLAs) & Key Performance Indicators (KPIs)
• Developed and established FM policies and procedures
• Provided guidance to Client on Asset Management Strategy for all building assets in line with the asset age/condition: asset data management and update in CAFM system, preventive maintenance tracking, issue reporting, lifecycle cost analysis
• Drove a continuous improvement culture and monitor its implementation among service providers
• Project undertaken:
- FM Services at Riyadh School Buildings, Riyadh, KSA - Contract Value: SAR 406 Million (USD 108 Million), Client: Tatweer Buildings Company (TBC) / MOE

Company industry:
Facilities & Property Management
Job role:
Maintenance, Repair, and Technician

REGIONAL FACILITIES LEADER

February 2017 - July 2019

Cummins Inc

Riyadh, Saudi Arabia

February 2017 - July 2019

• Responsible for overall Facilities Management of the company’s real estate portfolio (offices, service workshops, warehouses, yards, grounds, parking) in 3 countries - KSA, UAE and Kuwait
• Managed facility layout, seating arrangement and space allocation
• Executed internal space improvements including interior design, branding works, facility signage as well as furniture acquisition and allocation
• Managed facilities’ utilities expenses (electricity and water), implemented initiatives and conducted awareness workshops to improve energy and environmental efficiency
• Managed company assets: new acquisition, tagging, data management and update, tracking, issue reporting, lifecycle costing analysis, financial record update, asset transfer and disposal
• Managed FM’s Annual Operating Plan (AOP) and capital expenditures
• Lead FM’s RFPs and managed performance of Integrated Facilities Management (IFM) contractors
• FM Procurement & Vendor Management
• Lead FM functional excellence by establishing best practices, developing SOPs and establishing FM policies and procedures
• Planned and executed capital projects in line with strategic business objectives
• Lead facilities relocation projects (closure, fit-out, move-in) in line with project schedule and budget while ensuring occupants’ safety and business continuity
• Lead real estate projects including lease renewals, site selection and new plant start-up

Company industry:
Electrical Engineering
Job role:
Maintenance, Repair, and Technician

ASSISTANT PROJECT DIRECTOR

January 2012 - January 2017

Arabian Bemco Contracting Co. Ltd

Riyadh, Saudi Arabia

January 2012 - January 2017

• Management of the project operations and support functions: Facilities Management, Logistics, Tools & Construction Equipment, Catering, Human Capital Management, Material/Stores/Procurement
• Managed the maintenance and upkeep of site permanent and temporary facilities: portacabins, permanent offices, water treatment plant, drinking water tanks, sewage network, labor camp, senior accommodation
• Responsible for the smooth operation and maintenance of the Client offices, ensure facility’s productive work environment, proper execution of preventive maintenance, continuous improvement and occupants’ safety and comfort
• Management of Operation & Maintenance Training for Client’s plant engineers & staff
• Managed site physical assets: data management and update, tracking, issue reporting, asset transfer and disposal
• Ensured the continuity and consistency of site’s facilities services (water supply, sewage removal, waste management, fuel, power, infrastructure, catering, housekeeping, pest control)
• Projects undertaken:
- Conversion of Simple Cycle Gas Turbines to Combined Cycle Plant at PP10, Riyadh, KSA - Contract Value: SAR 5.4 Billion (USD 1.4 Billion), Client: Saudi Electricity Company (SEC), Consultant: WorleyParsons
- Construction Of Power Plant No. 10 in Riyadh, Riyadh, KSA - Contract Value: SAR 11.2 Billion (USD 3 Billion), Client: SEC, Consultant: Parsons Brinckerhoff

Company industry:
Construction & Building
Job role:
Management

OPERATIONS SUPPORT & MEP PROJECT MANAGER

January 2010 - December 2011

Saudi Technical Group

Riyadh, Saudi Arabia

January 2010 - December 2011

• Managed the operation and maintenance of client’s buildings and facilities (educational and research facilities) already handed over by the main contractor: ensure facility’s productive work environment, proper execution of preventive maintenance, continuous improvement and occupants’ safety and comfort
• Managed the maintenance of site permanent and temporary facilities: portacabins, permanent offices, functional buildings, annex buildings, water tanks
• Managed the planning, design, procurement, and issuance of submittals’ for project MEP systems
• Supervised and inspected the installation/modification of MEP systems at construction site
• Projects undertaken:
- Windcatcher Towers, PNU, Riyadh, KSA - MEP Contract Value: SAR 70 Million, Consultant: Dar Al-Handasah
- International School, King Abdullah University for Science & Technology (KAUST), Thuwal, KSA - MEP Contract Value: SAR 25 Million, Consultant: Saudi Aramco
- Criminal Court, Riyadh, KSA - MEP Contract Value: SAR 87 Million, Client: RCRC (then Arriyadh Development Authority-ADA), Consultant: SaudConsult

Company industry:
Construction & Building
Job role:
Construction and Building

MECHANICAL PROJECT ENGINEER

October 2004 - January 2010

Dar Al-Handasah Consultants (Shair & Partners)

Beirut, Lebanon

October 2004 - January 2010

• Designed mechanical systems (HVAC, Plumbing, Fire Fighting) for buildings and industrial structures
• Prepared and issued tender/construction drawings and technical specifications, bill of quantities, reports for various and specialist fields of mechanical and industrial projects in accordance with project milestones
• Major projects undertaken:
- Medical Design Services at AUH, Beirut, Lebanon
- Dubai International Airport Expansion (Phase 2) - Concourse 3, Dubai, UAE
- Jabal Al Kaabah Project - Phase 1, Makkah, KSA
- Mövenpick Ambassador Hotel, Accra, Ghana
- West Bay Hotel and Residential Towers Project, Doha, Qatar
- Four Seasons Hotel at Marsa Arabia, Doha, Qatar

Company industry:
General Engineering Consultancy
Job role:
Engineering

WORKSHOP ENGINEER

November 2002 - June 2004

Al Jaber Group

Abu Dhabi, United Arab Emirates

November 2002 - June 2004

maintenance operations carried out on trucks and heavy equipment
•Performed workshops productivity and cost analysis
•Implemented and operated newly-deployed ERP for the various workshops

Company industry:
Construction & Building
Job role:
Engineering

Education

American University Of Beirut

June 2008

June 2008

Master's degree, Business Administration

Lebanon

American University Of Beirut

July 2002

July 2002

Bachelor's degree, Mechanical Engineering

Lebanon

Skills

Operations Management
Expert
Operations Management
Expert
Business Development
Expert
Business Development
Expert
Facility Management
Expert
Facility Management
Expert
Process Improvement
Expert
Process Improvement
Expert
Project Management
Expert
Project Management
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
BUILT ENVIRONMENT
Intermediate
BUILT ENVIRONMENT
Intermediate
FACILITY MANAGEMENT
Intermediate
FACILITY MANAGEMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CROSS FUNCTIONAL PROJECT MANAGEMENT
Intermediate
CROSS FUNCTIONAL PROJECT MANAGEMENT
Intermediate
BID MANAGEMENT
Intermediate
BID MANAGEMENT
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
WORKSHOPS
Expert
WORKSHOPS
Expert
CONTINUOUS IMPROVEMENT
Expert
CONTINUOUS IMPROVEMENT
Expert
COST ANALYSIS
Expert
COST ANALYSIS
Expert
ERP
Expert
ERP
Expert
FACILITIES MANAGEMENT
Expert
FACILITIES MANAGEMENT
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
Operations Management
Expert
Operations Management
Expert
Project management
Expert
Project management
Expert
Coaching
Expert
Coaching
Expert
Contract Management
Expert
Contract Management
Expert
Process Improvement
Expert
Process Improvement
Expert
MEP
Expert
MEP
Expert
Project Management
Expert
Project Management
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

French

Expert

German

Intermediate