Level II Security Operations Engineer - serial : 153105
EMC 2
Total years of experience :12 years, 9 Months
Mail :omar.
(EMEA-US REGIONS)
RSA is the security devision of EMC .
Provide worldwide remote customer support for the RSA Envision "SIEM" Solution..
Advise customers on best practices for installation and administration of Envision "SIEM" Solution.
Advise customers on best practices for security approaches and vulnerability countermeasures.
Troubleshoot and resolve highly complex issues within the customer environment as they relate to Envision "SIEM" Solution..
Write knowledgebase articles, tech tips and technical procedures.
Assist Pre-Sales when they are at customer’s site.
Act as a level of escalation to assist in complex Envision "SIEM" Solution cases.
Email:
(FRENCH DEPARTEMENT)
System X, Blade centers, Flex
UPS
Tape Drives
Raid levels
Redundancy solutions
Problem determination and solution provider
The leading Information Technology Services Corporation in the world
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-Provide remote technical support to clients and IBM technical personnel on System x, High-end, Low-end & Multivendor machines.
-Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes.
-Provide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues.
-Contribute to high client satisfaction.
-Monitor product and account performance / follow up as required to confirm case resolved
- Ability to work under pressure while maintaining high client satisfaction and KPI targets.
-The Employee should possess a working knowledge of operating system environments (Microsoft/Linux/AIX operating systems)
-The Employee should have the technical background and/or experience which can provide hardware problem solving skills, and should be capable of discussing technical issues and scenarios with the end-user, clients, and IBM management
(FRENCH DEPARTEMENT)
• Monitor devices and servers proactively in order to avoid service degradation or impact on customer
• Ensure processes are followed as well as any changes in the procedures are implemented.
• Acting as a team leader from january 2013 till September 2013 ( there was no manager for the team at this time )
• Train and coach team’s new joiners
Security:
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1)Investigating Firewalls issues a)Juniper NSM b)Checkpoint R65-70-71
2)Troubleshooting proxy issues a)Bluecoat400-600 b)Cisco Iron port
3)Load Balancer F5
4)SSL juniper -Policy tracing-Archived Logs-
5)Unix file management
Messaging:
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1)Exchange 2007
2)AD troubleshooting -Accounts management- 3)SMTP relays -Mail tracing-
Mobility:
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1)RSA Tokens
2)SSL Juniper
I will be graduating in the next months. Finished 4 semesters out of 5 already with the project pending. I will be specializing in global management.
Project : GPS and Real Time Location System (Grade: A+) Handled the whole software simulation of the project using Mat lab’s Simulink as well as simulating different settings and outputs, which in turn, clarifies the possible inputs to the hardware team.
College Saint Marc is a distinguished French School in Egypt. Graduated with the French B5 and B6 DELF grade.
