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Omar Fekry, Digital Marketing & Social Media Specialist

Omar Fekry

Digital Marketing & Social Media Specialist·Etisalat e&

Egypt

Bachelor's degree, Administrative information system

Work experience

Total years of experience: 10 years, 1 months

Digital Marketing & Social Media Specialist

January 2025 - January 2026

Etisalat e&

Cairo, Egypt •Hybrid

January 2025 - January 2026

Collaborated closely with the sales and marketing teams to identify customer pain points and align
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Returns Specialist

January 2023 - January 2025

Amazon Egypt

Cairo, Egypt

January 2023 - January 2025

Managed the end-to-end customer returns process, ensuring all products met high-quality
standards to maintain brand reputation.
Analyzed product return data and generated detailed reports to improve inventory accuracy and
enhance the overall customer buying journey.
Resolved customer disputes efficiently, directly contributing to a boost in positive customer
feedback.
Company industry:
Internet & E-commerce

Digital Marketing & Social Media Specialist

January 2022 - January 2024

Metal Play furniture

Cairo, Egypt •Hybrid

January 2022 - January 2024

Developed and executed end-to-end digital marketing campaigns across Facebook, Instagram,
and TikTok, significantly increasing brand awareness.
Created and curated engaging visual and written content tailored to the furniture industry,
boosting audience engagement rates by 25%
Analyzed campaign performance metrics using Meta Business Suite to optimize ad spend and
achieve monthly sales targets.
Company industry:
Home & Office Furniture

Social media specialist

January 2019 - January 2022

Nour Elhoda

Cairo, Egypt •Hybrid

January 2019 - January 2022

the brands social media that
complex auto-parts information for the general public.
and drive customer engagement.
a steady growth in followers.
Company industry:
Construction & Building

Outdoor Sales & Event Marketing Specialist

January 2019 - January 2022

Focus International Academy

Cairo, Egypt

January 2019 - January 2022

schools, significantly boosting brand presence and student acquisition.
course values and overcoming objections to drive on-the-spot registrations.
targets and maximize event ROI.
Company industry:
Primary, Prep, & Secondary School

Customer Service Representative

January 2016 - January 2019

Vodafone Egypt

Cairo, Egypt

January 2016 - January 2019

Delivered top-tier support to Vodafone customers, resolving inquiries efficiently while
consistently meeting monthly customer satisfaction (CSAT) targets.
Developed strong active listening and persuasion skills, effectively upsell/cross-sell
services and products.
Company industry:
Telecommunications

Skills

ANALYTICS

Intermediate

BRAND AWARENESS

Intermediate

CAMPAIGN MANAGEMENT

Intermediate

CONTENT CREATION

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

DIGITAL MARKETING

Intermediate

MARKETING

Intermediate

MEDIA MANAGEMENT

Intermediate

SALES

Intermediate

SOCIAL MEDIA

Intermediate