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Omar Galal, Customer Service Representative

Omar Galal

Customer Service Representative·RayaCX - MAF - Majid Al Futtaim

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 2 months

Customer Service Representative

January 2026 - Present

RayaCX - MAF - Majid Al Futtaim

Cairo, Egypt

January 2026 - Present

Provided support to customers in various regions in regards to Majid Al Futtaim malls through calls, chats, and emails
Company industry:
Call Centers & Customer Care Outsourcing

Customer Support Agent

January 2026 - June 2026

MAF - Majid Al Futtaim- RayaCX

Cairo, Egypt

January 2026 - June 2026

Provided support to customers in various regions in regards to Majid Al Futtaim malls through calls, chats, and emails.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

March 2025 - January 2026

Tabby

Cairo, Egypt

March 2025 - January 2026

Chat-based agent in Tabby, handled customers inquiries through chat, handled up to 4 chats simultaneously
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

March 2025 - January 2026

Tabby

Cairo, Egypt

March 2025 - January 2026

Chat-based agent in Tabby, handled customers inquiries through chat, handled up to 4 chats simultaneously.
Company industry:
Financial Services

Customer Service Representative

February 2024 - March 2025

Teleperformance - Egypt

Cairo, Egypt

February 2024 - March 2025

Answered customers calls and solved concerns regarding their billing, worked for Verizon -Service Provides in the United States.
Company industry:
Call Centers & Customer Care Outsourcing

Intern

August 2023 - December 2023

Samsung

6th of October, Egypt

August 2023 - December 2023

Intern for Samsung Innovation Campus for Internet of Things
Company industry:
Software Development

Database Manager & Web App Developer

October 2022 - January 2023

Model United Nations - MIU

Cairo, Egypt

October 2022 - January 2023

Created, updated & managed the databases throughout the year, and also updated the website and portal regularly to look nice & have friendly UI.
Company industry:
Software Development

Education

Misr International University - MIU

July 2025

July 2025

Bachelor's degree, Computer Science

Egypt

Misr International University

June 2025

June 2025

Bachelor's degree, Computer Science - Software Engineering

Egypt

Skills

Multitasking
Expert
Multitasking
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
C++ PROGRAMMING LANGUAGE
Intermediate
C++ PROGRAMMING LANGUAGE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATABASE SYSTEMS
Intermediate
DATABASE SYSTEMS
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
ROBOTICS
Intermediate
ROBOTICS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate

Social profiles

Github
Github
github.com/omargalal232 Portfolio

Languages

English
Beginner
Arabic
Beginner
French
Beginner

Training and Certifications

Certifications
Graphic Design
C++ Programming & Problem Solving
Robotics Level 1
Object Oriented Programming
Database Management Systems
Data Structures & Algorithms
Full Stack Web Development using MERN
Python, MaharaTech
Artificial Intelligence
Software Validation & Testing
Mobile Programming (Flutter) using Dart