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omar hamwi, operation manager

omar hamwi

operation manager·the bakery

Kuwait

Bachelor's degree, European Bachelor Degree in Hotel & Tourism Management

Work experience

Total years of experience: 14 years, 5 months

operation manager

September 2023 - September 2024

the bakery

Al Kuwait, Kuwait

September 2023 - September 2024

• Spearheaded the development and implementation of business strategies, achieving company objectives and driving growth.

• Directed financial management, including budgeting, financial reporting, and accounting operations.

• Recruited, trained, and managed a high-performing team, fostering a culture of excellence and accountability.

• Enhanced operational efficiency and company performance through continuous evaluation and process improvement.

• Identified and capitalized on new business opportunities, expanding market presence.

• Conducted comprehensive market research to stay abreast of industry trends and consumer preferences.

• Ensured strict compliance with legal and regulatory standards.

• Oversaw daily business operations, ensuring seamless execution and high productivity.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Regional Business Manager

February 2021 - February 2022

Al Wazzan Regional - Finger Sushi

Al Kuwait, Kuwait

February 2021 - February 2022

• Operation overview KSA & Kuwait
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Managed supply and equipment inventory for business according to forecasts and needs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Supervised the expansion into KSA as new territory.
• Defined clear targets and objectives and communicated to other team members.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

operation manager

November 2019 - February 2021

nejoud restaurant management Co

Al Kuwait, Kuwait

November 2019 - February 2021

• Supervised supply chain division
• Control of supplier’s payment for the region (KWT/QATAR/BAH)
• Contract Management - KSA/KWT/BAH/QTR
• Project Management for new locations
• Logistical supervision for all the group
• Pre-opening Team for Arabica Qatar & Arabica KSA
• Supports the daily operation for the stores
• Established and expanded FMCG department (Pizza & Coffee)

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operation manager

May 2017 - October 2019

Volume 1

Al Kuwait, Kuwait

May 2017 - October 2019

• Supervised daily operational activities.
• Created and implemented Company standards and guidelines
• Created yearly Budgeting and business plan
• Staff yearly and continuous evaluation
• Review supplies costs/credit and source new ones.
• SOP creations and implementation.
• Supervision of the HR/Admin/Accounting department
• Developed and implemented training programs.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

October 2013 - August 2016

Al Nuzha United

Kuwait

October 2013 - August 2016

• Supervised daily activities to ensure increase of sale of all labor costs
• Created and implemented Company standards and guidelines
• Budgeting and creating business plan
• Evaluated of all service staff in order to ensure smooth and profitable operations
• Prepared estimates of all food and beverage costs and coordinated with corporate staff to purchase all required supplies
• Coordinated all opening logistics (Menu Engineering, Operation Organization, Construction Supervision, Staffing)
• Developed and implemented training programs

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

food & beverage manager

March 2013 - September 2013

Sahara golf resort

Kuwait

March 2013 - September 2013

• Recruiting & Training
• Work with sales & marketing department to enhance the revenue
• Overseeing the food and and beverage operations
• Menu engieneering
• Overseeing the banquet sales & operation
• Set up individual targets in order to meet the annual target for the department

Company industry:
Hospitality & Accomodation
Job role:
Management

group marketing & operation manager

March 2009 - June 2012

maki group

Kuwait

March 2009 - June 2012

Marketing/Operations Manager for different chains

Marketing Activities:
• Conducted market studies
• Researched and reported all external opportunities
• Managed the marketing mix
• Managed agencies and budgets
• Ensured timely delivery of all promotional material
• Developed guidelines/procedures

Operations Activities:
• Supervised daily activities to ensure increase of sale of all labor costs
• Created and implemented Company standards and guidelines
• Evaluated of all service staff in order to ensure smooth and profitable operations
• Prepared estimates of all food and beverage costs and coordinated with corporate staff to purchase all required supplies
• Coordinated all opening logistics (Menu Engineering, Operation Organization, Construction Supervision, Staffing)
• Created and implemented delivery/breakfast systems and processes
• Developed and implemented training programs

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

sales manager

July 2008 - March 2009

crown plaza & holiday inn

Kuwait

July 2008 - March 2009

Sales Manager (Cluster Team)
• Handled the Petroleum Sector (KNPC/KOC/other major Oil & Gaz)
• Expanded the clientele base
• Increased Room/Banquet Sales
• Maintained and entertained established hotel clientele base

Company industry:
Hospitality & Accomodation
Job role:
Sales

sales executive

August 2007 - January 2008

le chatelain all suite hotel

Belgium

August 2007 - January 2008

Cluster sales: le Chatelain All Suite Hotel
/ Progress Hotel / Hotel Des Colonies

Sales Executive (Cluster Team)
• Handled the Diplomatic Sector (Embassies/European Union)
• Prepared Room/Banquet Offers/Contract
• Expanded and Entertained potential new clientele

Company industry:
Hospitality & Accomodation
Job role:
Sales

HR coordinator

September 2006 - February 2007

courtyard Marriott

Kuwait

September 2006 - February 2007

Internship

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Education

vatel

July 2007

July 2007

Bachelor's degree, European Bachelor Degree in Hotel & Tourism Management

France

Institute Vatel

July 2007

July 2007

Bachelor's degree, International hospitality and tourism

France

Skills

Restaurants Management

Expert

Human Resources

Expert

Menu Development

Expert

Annual Budgets

Expert

Company Operations

Expert

operation

Expert

Restaurants Management

Expert

Human Resources

Expert

Menu Development

Expert

Annual Budgets

Expert

Company Operations

Expert

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Hobbies and interests

history, soccer, food,