Sales Manager
El Sewedy Electric
Total years of experience :12 years, 0 Months
• I was responsible for selling medium-voltage cables and leading a team consisting of three people. I approached a new strategic plan to gain new clients that expanded our client base and increased profitability.
• Coordinated with different factory departments to ensure meeting the client’s requirements and implement the terms and conditions according to the agreements and ensured that clients received the orders as promised.
• Providing monthly expected collection, quarterly of expected sales and past due orders, and analysis of past due orders to identify areas for improvement and enhance efficiency.
• I utilized a CRM system to prepare yearly reports on expected sales targets for the following year, identify potential customers, and address any shortcomings.
Achievements:
• Successfully added new strategic partners to our client portfolio, particularly in Water Station Facilities (Metito and Acwa Power) and Automotive Cables (Khanagry Auto), resulting in exceeding our yearly targets by 30%.
• Expanded our customer base in the local market to include fire alarm systems and construction companies such as SESCO, Schneider Egypt, and Mangroovy.
• I was responsible for overseeing the sales of medium-voltage cables in the Gulf market and prepared commercial offers and technical data sheets of the cables to meet customers' requirements.
• I managed a team of account executives, provided presentations to the clients of our product range, and ensured that all deadlines were met.
• Communicating with customers is the key aspect of my duties to ensure fulfill the customers' requirements and liaise with all factory-concerned departments to ensure the smooth handling of customer inquiries.
• Handling customer complaints was another crucial aspect of my role and addressed complaints promptly, offering appropriate compensation to ensure customer satisfaction and foster company loyalty compensated the clients to gain company loyalty.
• Proactively identified and resolved potential delays on time. Provide quarterly reports of customer complaints and analyze the shortage issue to enhance it.
• Enhancing customer experience by offering discounts or complementary products that contribute to company profitability.
Achievements:
• Secured a $17 Million contract with Siemens for the Mecca mega renovation project in KSA.
• Successfully negotiated a deal with Kahramaa & Doha Cables, the construction company responsible for the Doha World Cup, that increased our sales by 40%.
• Acted as the link between customers and the factory, managing medium voltage cable orders in the Gulf Market, Germany, and the UK.
• Entered customer orders into the ORACLE and CRM databases, ensuring compliance with customer agreements.
• Responded to customer queries, handling daily calls and emails related to order delivery dates.
• Collaborated with various departments to meet customer requirements and ensure timely order fulfillment.
• Prepared monthly revenue reports and conducted turnover analysis by region.
Achievements:
• Reduced response time by 20% through prompt handling of customer inquiries.
• Achieved a 95% fulfillment rate by collaborating with different teams to ensure on-time order delivery.
Studying Supply Chain, Innovation, Strategic Management, Project Management, and Digital Competence