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omar karam, Customer Service Representative

omar karam

Customer Service Representative·GEXEL- Zara Clothing Campaign

Canada

Diploma, Business Marketing

Work experience

Total years of experience: 3 years, 1 months

Customer Service Representative

May 2023 - Present

GEXEL- Zara Clothing Campaign

Canada

May 2023 - Present

• Acquired customers demands with online purchases
• Initiated refunds and replacement for customers
• Updated clients with the estimated delivery day regarding their package
• Modified and assessed customers orders
• Performed as FCR (First Call Resolution)to approve refunds and replacement for customers
• Initiated exemptions regarding late return of purchases.

Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

Fanshawe College

December 2020

December 2020

Diploma, Business Marketing

Canada

Skills

ADVERTISEMENT
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ADVERTISEMENT
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MARKETING STRATEGIES
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MARKETING STRATEGIES
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RESERVATIONS
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RESERVATIONS
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SALES
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SALES
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SWITCH (ELECTRICAL COMPONENTS)
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SWITCH (ELECTRICAL COMPONENTS)
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ARTWORK
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ARTWORK
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CUSTOMER SERVICE
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CUSTOMER SERVICE
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EASILY APPLICABLE GRAPHICAL LAYOUT EDITOR (EAGLE)
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EASILY APPLICABLE GRAPHICAL LAYOUT EDITOR (EAGLE)
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Languages

English
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