عمر Labban

Dra ed and updated opera onal procedures for bank ac vi es, ensuring compliance and efficiency.
 Analyzed and resolved queries related to applica on processes and func onality, improving user experience.
 Par cipated in studies and implementa on of new projects and applica ons, streamlining opera ons.
 Iden fied opportuni es to reduce manual data entry, introducing automa on to enhance produc vity.
 Collaborated with various divisions, including CO & GSP, Finance, and Informa on Systems, to align IT solu ons with
business needs.
 Coordinated with BLOM BANK’s Informa on Systems Division to address IT issues and ensure mely applica on
maintenance/installa on.
 Acted as an administrator for pla orms like Omega “GAIA” and Bloomberg, managing values, running batches, and
unlocking user accounts.
 Designed tools and conducted tes ng deliverables, preparing scenarios, valida ng results, and coordina ng with
solu on providers.
 Monitored budget implementa on, authorized invoice payments, and managed pricing and custody fee interfaces

• Collaborated with field technicians to test and evaluate a new application, actively observing workflows
and ensuring optimal functionality.
• Provided actionable feedback on application usability and performance, suggesting enhancements that
improved efficiency and user satisfaction.
• Collected and analyzed application usage data, generating comprehensive reports to guide development
and optimization efforts.
• Facilitated training sessions for technicians and sales personnel, enabling a seamless transition to the new
system.
• Maintained detailed documentation of testing activities, feedback, and suggested improvements for
reference by the development team.