AVP/Head of Procurement & contracring
Jordan Ahli Bank
Total years of experience :22 years, 7 Months
• Devise and employ fruitful sourcing strategies
• Discover the most profitable suppliers and initiate business partnerships
• Negotiate with external vendors to secure the most advantageous terms
• Approve the ordering of necessary goods and services
• Finalize details of orders and deliveries
• Examine and re-evaluate existing contracts
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure the clarity of the specifications and expectations of the company
• Foresee alterations in the comparative negotiating ability of suppliers and clients
• Anticipate unfavorable events through analysis of data and prepare control strategies
• Perform risk management regarding supply contracts and agreements
• Control spend and build a culture of long-term saving on procurement costs
• Preparing and executing suitable marketing campaigns to launch products and services, with all advertising mediums (ATL/BTL).
• Evaluating products campaigns and calculating campaigns reach and products or services familiarity.
• Training and coaching my team and branches managers and employees on marketing and customer care skills.
• Continues market research, and customer’s satisfactions surveys.
• Controlling and monitoring dept. budget. Screening, choosing suppliers .and evaluating suppliers services such as the advertising agency and printing houses and everything related to marketing.
• Following up day to day tasks, reports and coordinating the work with other dept. and sectors.
• Enhancing the external communications with the targeted groups and key persons and media in the community and maintaining good relationships with them.
• Magnifying the brand equity by setting standers to manage all aspects regarding trade-mark.
• Planning and executing events such as conventions, expos, VIP customers’ activities and employee activities.
• Meeting and greeting, VIP visitors and introducing the bank activities for them.
• Managing and signing treaties with media partners and other stakeholders such as charities and business associations.
• Drafting bank press releases all GM interviews through any kind of media add to that revising any presentation or article regarding the bank from any dept.
• Managing a good relationship with the advertising agency and PR consultant as well with all stakeholders of all kind of media.
• Drafting and developing the corporate ID manual, and protecting the brand from “miss-usage”
• Drawing and implementing a sold social responsibility strategy by introducing continues support and donation for needed families and creating more opportunity and resources to support people in-need to start producing their income.
• Studying and analyzing every charity file case to list them within one trusted charities list that is complied with KYC protocol, and Arab Bank AML policy.
• Clarify and represent the bank brand image in best way and solve and answering all remarks from all stakeholders.
• Creating and Developing new products and services. Mainly for Retail and SME sectors. • Launching products and services and following up marketing campaigns. • Evaluating products after handing-over product or service to concerned business sector. • Reviewing and analyzing the success factor for products and services. • Preparing and executing advertising campaigns with all (ATL/BTL) mediums. • Training and coaching my team and branches managers and employees. • Continues market research, and customer’s satisfactions surveys. • Supervising the service quality inspections visits, conducting mystery shopper test, and processing customers complaints • Controlling and monitoring dept. budget. • Following up day to day tasks, reports and coordinating the work with other dept. and sectors. • Enhancing the external communications with the targeted groups and key persons and media in the community and maintaining good relationships with them. • Magnifying the brand equity by setting standers to manage all aspects regarding trade-mark. • Planning events treaties with media partners and other stakeholders. • Managing a good relationship with the advertising agency and PR consultant. • Drafting and developing the corporate ID manual. • Drawing and implementing a sold social responsibility strategy. Accomplishments -bargaining with installments product for furniture and home appliances (Mosawamah) -Cars leasing product ( Ijarah) -Supply contracts product (Tawreed and Tawreed moaze) -Financing assets generates services product. -Commission credit card (Samsarh card) -Benefits finance ( education, treatment, tourism) (Murabaha) -kids saving account
• Developing and managing, services, products and segments. For the banking sector.
• Managing the product daily operation with branches.
• Assigning branches targets( monthly, yearly) and review it.
• Adding more value and organizing promotions for segments customers.
• Preparing and executing marketing and advertising campaigns with all (ATL/BTL) needed mediums.
• Revising and developing service parameters and features.
• Continues market research.
• Revising and developing marketing plans and strategy.
• Controlling and monitoring budget and suppliers quotations
• Developing products upon best practise and market trends
§ Research and develop solutions and process to migrate customers to lower cost channels.
§ Plan and study best ATM network optimization plans .
§ Develop the ATM machines with new upgrades and solution and network with the Retail banking area.
§ Track and analyze ATM performance and profitability.
§ Review ATM performance and update higher management with performance reports
§ Draw future plans for installing offsite or in branch ATM and draft feasibility studies for the sack of this objective.
§ Review and study ATM feasibility studies form areas to approve it.
§ Cooperate, and support IT and operations with Business inputs regarding new and updated ATM Machines.
§ Upgrade and update ATM Network with latest ATM machines and software applications.
§ Plan, develop and Implement customer’s migration to use ATM services.
§ Contact customers, vendors to gather feedback and information
§ Developing retail sector products .
§ Leading and developing all marketing research and intelligence.
§ Directing and implementing right media mix to promote to all Retail products, through marketing campaigns
§ Initiating professional and sold relationships with media and P.R organizations.
§ Monitoring and tracking the dept. budget and expenses.
§ Providing all branches with the needed media materials and maintaining branches new layouts.
§ Conducting and coordinating AB retail banking events and sponsorships.
§ Studying the feasibility of every publications (newspapers, Magazines) and other media tools ( ATL/BTL).
§ Communicating and coordinating with media Agency.
§ Initiating and constructing research and monitoring activities upon customer’s campaigns and products.
§ Publishing e-newsletter and MIS reports regarding RB performance.
§ Directing Jordan web site and ATMs as marketing tool to promote to all our products.
-Analyze market opportunities, draft business plans ans feasiblity studies.
-coordinate IATA activities in the region including collection and analysis of performance indicators, and help in quality control service standars and regional best practices managing existing commercial services in the Middle East region
-successfuly manage the process of product/service creation from idea generation through to final delivery and follow up.
-provide project managment support and oversight for initiatives within the IATA Area.
-Offer administrative support when necessary.
-support achievement of business development objectives and follow-up on target achievement.
I’m responsible upon number of activities such as:
§constructing feasibility studies(market research) for all bank projects.
§updating and evaluating the strategic marketing plan.
§developing products and branches.
§enhancing new management streams such as TQM and Balanced score card.
§Preparing the bank strategic plans for central bank requirements.
§Implementing the new corporate identity and optimizing the branches operations
§Monitoring the efficiency of customer relation management and tracking customer complains and satisfaction
Our duties are flexible and related to the bank core activity and it’s strategic development view
Used to supervise in various locations especially at “Food Industry “ factories. Conducting the day-to-day operations also ensure we are on the specific schedule for productions. I practiced a lot of operation and project management techniques there.
Achieving targets of sales all around Amman.
Maintaining good relationship with clients.
Collecting sales return within the allowed period.
Pricing special offers to achieve higher target.
my dissertation about (Jordanian Organisation from Strategic Marketing Planning view, as filed study) supervised by Dr.Alan Benson
A DISTINCTION ON MY GRADUATION PROJECT 94%
I have passed all exams and my overall was 82.6